MAACO Reviews

Hello [PERSON_NAME], Thank you for following up on my phone call with your inquiry. Much appreciated.

My name is [PERSON_NAME] [PERSON_NAME], I am a career law enforcement executive with NCIS and a senior military officer with the USAR (retired). Bottom line up front: On 02 Jun 2022, I brought my 1998 Lexus ES 300 in for what I thought was a routine premium Maaco paint job. A contract was completed, and a payment of $2,400.00 was made for service upon completion. To date, I have returned my vehicle on four different occasions to correct issues with the paint job that were covered by the initial warranty provided.

Today, 21 May 2026, I returned for a fifth time after my roof wind deflector, removed and remounted by [PERSON_NAME], flew off during a recent trip, taking with it a large chunk of the last painting. To my surprise, underneath that chunk, I found that the previous painting that was supposedly sanded down to the metal and repainted was not. Today, unlike previous return visits, the staff was hostile and accusatory regarding a 'bad yet fair' customer review that was requested by [PERSON_NAME]. This behavior prompted my assistant to depart the store location without further discussion as it was clear that the atmosphere was toxic, unwelcoming, and extremely unprofessional.

Visit #1 - initial paint job.

Completed and paid for.

Visit #2 after 9 months or so, the paint began peeling, cracking, and fading in some areas. Returned without incident where the manager acknowledged the complaint. The vehicle was briefly returned as the Lexus numbers and lettering were not reinstalled on the vehicle after painting. No charge.

Visit #3 returned after 13 months - same issue.

This time management agreed with the complaint and stated the vehicle would be fully repainted. After 2 weeks, the vehicle was complete. No issue, no charge.

Visit #4 same issue after another 8-14 months. This time, one-fourth of the cost was assessed due to partial warranty lapse.

Fee paid ($650.00) Work performed. However, when I went to pick up the vehicle, the hostile environment and attitude in the office were both evident and unprofessional. Upon completion, the manager extended the warranty for 2 years against similar future issues. As I drove away, it was obvious the tinting on both front windows was ruined via cuts and scrapes.

Both needed replacement tinting. Also, the wind deflector on the roof was noted as loose and not mounted correctly. When I advised of this, the manager dismissed us, saying it was not their fault or responsibility, although all acknowledged it was not like that upon re-delivery #4.

Visit #5. Today's visit, 21 May 2026, was completely unprofessional.

After being ignored upon entry for almost 20 minutes, once we advised of our visit's purpose, we were immediately dismissed and given a phone number (NFI) to 'file a claim with corporate for any continuing complaint,' but not before making it clear that we were no longer welcomed in the store.

Summary: As a 35+ year senior-level retiree from 2 government organizations and the current CEO of my private property management business, I find the service, personnel, and unprofessional behavior abhorrent and totally unacceptable. This entire ordeal screams of organizational bias and unprofessional conduct, exposing potential liability issues in a number of areas for a number of reasons. I am making a final plea for fairness and equal treatment as a paying loyal Maaco customer. Clearly documented service has not been provided, with numerous failed attempts by local management to make it right, and has identified serious quality control issues and oversight in the Maaco product.

Minimally, I am requesting a full refund of funds paid for service along with another consideration for time spent chasing resolution and time compensation without my vehicle on four occasions. I would also expect an investigation into the circumstances and the results to be provided verbally to me, including any punishment deemed appropriate as I never want this situation to happen to anyone else in the future dealing with these employees and the manager. Truly, they are an organizational liability. I appreciate your willingness to listen and consider my request as we work to resolve this issue at the lowest level.

My request is simply for fairness and a refund for services paid for but not provided to standard.

Thank you.

I appreciate your consideration.

C.T. [PERSON_NAME]

NCIS (ret.)/USAR (ret.)

C&M Enterprises, LLC

[STREET_ADDRESS]

[PHONE_NUMBER] (c)

[PHONE_NUMBER] (o)

Copy to:

[PERSON_NAME], Property Manager C&M

[PERSON_NAME] and Macon, Esq.