Sudhir Kumar E S, known by his pen name Sudhir Neerattupuram, is a distinguished writer from Kerala, India, who has made significant contributions to journalism, publication, and literature over the past 30 years. He has held various roles, including Editor, Journalist, and Graphic Designer across prominent newspapers and magazines. As a Nationalist writer and activist, he has authored six books and five eBooks available on Amazon Kindle. His numerous published articles aroused thought and discussion on socio-political issues. His thought-provoking articles challenge anti-Hindutva narratives in today's pseudo-secular landscape. Sudhir is also the founder of online news magazines and e-commerce platforms, and he continues to contribute essays, interviews, criticisms, children's stories, and screenplays. He holds a Bachelor's Degree in Economics and a Diploma in Traditional Architecture from Mahatma Gandhi University, he combines his academic background with a passion for writing. Currently, he working in a multinational company in New Delhi as a Document Controller while continuing to engage readers with his critical perspectives on contemporary issues. He balances family life with his passion for writing. Family: Valsalakumari (wife) and Sreeakshmi S (daughter).

About his newly released Book:

We introduce a newly released historical book is “RSS: 100 years of National Resurgence” (English). This meticulously researched volume is a remarkable chronicle of the Rashtriya Swayamsevak Sangh's (RSS) century-long journey, tracing its evolution from its modest beginnings to its profound role in shaping India's national consciousness. By brilliantly weaving together history, philosophy, and lived experience, the book offers readers both an intellectual understanding and an emotional connection to the Sangh's mission of national resurgence.

Also we published in Amazon with the title "Beyond Satisfaction: Understanding and Exceeding Customer Expectations" (English). It is available in eBook, printed Paperback and Hardcover formats. Learn how to meet customer expectations in this book. Customer expectations are a set of ideas about a product, service or a brand that a customer holds in their mind. Customer expectations are how customers think interactions should go. Scholarly articles for customer expectations. Understanding customer expectations of service. Revealing Customer expectations: Definition, types, and tips. Customer expectations encompass the standards, desires, and anticipations customers have regarding the offerings and experiences provided by a business. Customer expectations involve anything a customer predicts could happen if they use a particular product or service. The basic customer expectations are empathy, communication, personalization, responsiveness, convenience, reliability, and quality of service. A complete detailed study about the various aspects of the customer expectation is revealed in this book. It is very helpful to the readers for understanding the various aspects of the customer expectation and its satisfaction. Sudhir Kumar's this book will help you to discuss the top ways to surpass customer service expectations and delight them.

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