Complaint Description:
I have already contacted chat support and requested a callback. I received a call from the Portugal support team
(from the number 0016504179099), but the agent, Daniel, informed me that he did not know how to resolve the issue.
I have had this account for half of my life. lt is the core of my digital existence: it manages my Family Link, Google
One, YouTube, and every Photo since I received my first smartphone. lt contains all my backup data for every Google
service and now Antigravity (in addition to being my social login for countless third-party websites).
Currently, my account is completely misconfigured. Specifically, I am unable to access Antigravity. I would like my
account to be fully restored and reconfigured for proper use.
Request to the Company:
Please correctly reconfigure my email account and all associated services, specifically the Antigravity service.
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attachments :
I inserted the link to this forum:
Supplier Response :
Hello, 
Thank you for contacting us through Consumidor.gov.
Please find the attached PDF containing clarifications regarding this complaint.
Sincerely,
Google Team by PG Advocacy.
Google’s response (Case nº 20260200013601896) fails to address the actual nature of my complaint. The legal representatives incorrectly stated in the “Synthesis of Facts” that I lost access to my account. This is inaccurate.
The core issue is a technical misconfiguration of my existing account, not a loss of access or a forgotten password. I am currently able to log in, but my account services—specifically Antigravity—are broken and inaccessible due to these internal configuration errors.
The solutions provided in the PDF, such as the account recovery link, the virtual assistant for login help, and the video selfie feature, are entirely irrelevant to my case as they are designed for users who cannot log in.
My specific request remains unanswered:
I do not need to recover my account; I need it to be reconfigured.
I require technical intervention to fix the “Antigravity” service access, which remains unusable despite my ability to log into the Google ecosystem.
I request that Google technical support reviews the actual configuration of my services rather than providing generic recovery instructions.
Response to Google / Rebuttal
Subject: Rejection of Response – Claim nº 20260200013601896
I hereby express my total disagreement with the Respondent’s reply. The support provided focuses on “account recovery for lost passwords,” which is entirely unrelated to the facts of this case. My account was not hacked; it was unilaterally suspended (Error 403) while I was using the Gemini Agent Engine service, for which I am a paying user.
I reiterate the points that the Respondent failed to address:
Technical Contradiction: Google Cloud formally encourages the use of open-source frameworks (such as LangChain and CrewAI) within its Agent Engine architecture. Blocking the use of “OpenClaw” directly contradicts this official guidance.
OAuth 2.0 Compliance: My access was conducted following the standard OAuth flow for “Installed Applications,” which requires explicit user login and consent, strictly adhering to Google’s own documentation.
Deceptive Omission: Google Antigravity is marketed as an “Agents” platform. Preventing the use of automation tools through automated bans violates the consumer’s legitimate expectations and the core purpose of the product.
Right to Human Review (Art. 20 of the LGPD): I reject the suggestion of a “video selfie” as a solution. I demand a review of this automated decision by a human agent, as failure to do so constitutes an abusive practice and unjust enrichment by retaining paid credits from my Antigravity plan.
+1
I request that this case be escalated to the legal and technical departments for the immediate restoration of my account.
For full technical details:
Email Summary: Support Case #68130134
1. The Problem Reported: The user contacted support regarding Error 403 and Error 400 while using the Gemini CLI. A screenshot was provided showing the message: “This service has been disabled in this account for violation of Terms of Service.”
2. Investigation by Support (Agent: Shane):
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Billing Status: The agent checked the Billing Account (ID 01CAAA-73B46C-9E60DA) and confirmed it is Active and Open. This means there are no payment issues or outstanding debts causing the block.
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Service Restriction: Since the billing is normal, the agent identified that the issue is a Service-Level Block due to a perceived Terms of Service violation, which falls outside the scope of the Billing Support team.
3. Official Guidance Provided: The support agent stated they cannot manually lift the “Terms of Service” block and explicitly instructed the user to contact the specialized engineering/product team at: