APPOINTMENT POLICY:
A valid credit card will be required when booking an appointment to reserve said time.
DEPOSITS:
A $15 Non-refundable deposit is required in order to book and hold your appointment. This amount WILL go towards your service.
Deposits can be sent Via Zelle, Apple Pay, and Venmo. Please send to (209)501-6654 or Venmo @thewaxroomandco (Maria Segura). When sending, Add name and date of appointment.
SAME-DAY CANCELLATIONS/NO SHOWS:
If for any reason you need to cancel your appointment, please do so at least 24hours before your scheduled appointment time. Any Cancellations or No Shows within the 24 hour window before your appointment will result in a 100% charge of the service you were scheduled for.
RESCHEDULING:
If you need to reschedule, please do so before the 24 hour cancellation period. You are allowed to reschedule once without forefeiting your deposit. Any rescheduling after that, will require a new deposit.
LATE POLICY:
You have a 10 minute grace period. If you arrive later than 10 minutes, i may not have enough time to perform your services without making the rest of my clients wait. Therefore, we will have to reschedule and you will be charged 100% of the services you were scheduled for.
Please note, there is no restroom in suite. If restroom use is needed please arrive at least 15 mins early, as bathroom is located in main building on second floor.
REFUND POLICY:
NO REFUNDS OF ANY SERVICES WILL BE MADE, AS SERVICES HAVE ALREADY BEEN PROVIDED.
NO REFUNDS OF ANY PRODUCTS PURCHASED.
ALL SALES ARE FINAL!