METEO RWANDA CUSTOMER SATISFACTION SURVEY 2025
Dear respondent, this survey (CSS) aims to evaluate satisfaction level of the METEO RWANDA services. Your responses will provide evidence-based information to the improvement of your satisfaction. We assure you that personal information (only age and gender) is protected as per the Law relating to the protection of personal data and privacy. We appreciate your contribution to METEO RWANDA services. | Ibibazo bikurikira bigamije kumenya uko abahabwa serivise za METEO RWANDA bazishimira. Ibisubizo utanga biradufasha gufata ingamba zo kunoza serivise z'ubumenyi bw'ikirirere mu Rwanda tugendeye ku makuru mwaduhaye. Turabizeza ko amakuru bwite y'umuntu muduha (imyaka n'igitsina) tuyarinda kandi tukayakoresha neza nk'uko amategeko abiteganya. Tubashimiye uwo musanzu muduhaye!
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0. Would you accept to provide information on the use of weather and climate information provided by METEO RWANDA and some personal information like age, gender, etc.? | Uremera gutanga amakuru ku buryo ukoresha amakuru y'ibihe n'iteganyagihe ry'ikirere atangwa na METEO RWANDA? *
1.  How satisfied are you with the overall quality of the meteorological services provided by METEO RWANDA? | Unyurwa ute na service za  METEO RWANDA?  *
  2.  Which weather forecast information from METEO RWANDA is the most important to you? Ni ayahe makuru y'iteganyagihe ukenera cyane atangwa METEO RWANDA?  
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  3.  How would you rate the accuracy of METEO RWANDA weather forecast you mostly use? Wizera ute amakuru y'iteganyagiye ukunda gukoresha atangwa na  METEO RWANDA?  
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4.  How satisfied are you with the timeliness of the meteorological information you receive? Unyurwa ute n’ingengabihe y’amakuru ya METEO RWANDA. 
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5.  How relevant is the meteorological information is to your needs? | Utekereza iki ku mumaro w’amakuru y’iteganyagiye?
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6.  How easy is it to access the meteorological information you need from METEO RWANDA? | Ese biroroshya kubona amakuru y’iteganyagiye atangwa na METEO RWANDA? *
7.  How clear and understandable is the meteorological information provided by METEO RWANDA? | Usobanukirwa ute ubutumwa buri mu makuru y’iteganyagiye ritangwa na  METEO RWANDA?
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8.  How satisfied are you with the response time to your inquiries or requests at METEO RWANDA? | Unyurwa ute n'umwanya bifata kubonera igisubizo iyo ufite ikibazo kuri serivise za METEO RWANDA 
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9.  How useful are the meteorological products and services in your daily activities? | Ubona ute akamaro ka service za METEO RWANDA
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10.  How satisfied are you with any custom meteorological services tailored to your sector of interest? | Unyuzwe ute na service za METEO RWANDA zagenewe service ukoramo?
*
11.  What do you suggest METEO RWANDA improve  meteorological services for the sake of your interest? | Ni iki wifuza ko METEO RWANDA ihindura mu kunoza service itanga byagirira akamaro ibyo ukora?
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12.a) Do you have any other source of Meteorological information apart from  METEO RWANDA? | Uretse muri METEO RWANDA, hari ahandi ukura amakuru y'iteganyagihe cg izindi serivise z'ubumenyi bw'ikirere *
12.b) If yes, which are those other sources? | Niba hari ahandi uyakura havuge?
12. C) Which communication channel through which do you mostly receive meteorological information? | Ni ikihe gitangazamakuru ukuraho amakuru y'iteganyagihe? *
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12. d) How do you appreciate meteorological services provided by METEO RWANDA compared to to sources of meteorological information? | Gereranya amakuru ya METEO RWANDA n’ayo ukura ahandi *
13. Which measurement unit of wind speed is easier to understand? | Muri izi ngero zikoreshwa mu gupima umuvuduko w'umuyaga ni uruhe rukorohera gusobanukirwa ubukana bwawo?
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14. a) What is your sector of interest or profession for which you need to use meteorological services? Ni akahe kazi ukeneramo service za METEO RWANDA *
14. b) If other sector, please specify | niba iyawe itavuzwe yandike hano
15. Specify your gender | Vuga igitsina cyawe *
16.  What is your age group among the following? | Imyaka ufite iri mu kihe kiciro muri ibi kirurikira? 
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