Papers by Remko van der Lugt
Idea safari. Proceedings of the 7th European conference on creativity and innovation
Extending the lifespan of products can be approached in several ways. One promising way is to giv... more Extending the lifespan of products can be approached in several ways. One promising way is to give users a greater sense of ownership of the products that are used. In the context of Product Service Systems (PSS), products are often used temporarily, shared with others, and offered through a technology-mediated environment. Not much is known about psychological ownership in this context. To evaluate psychological ownership affordances as an intermediate knowledge tool in the context of PSS, we started a case study focused on a bicycle sharing service of The Student Hotel (TSH). The central question was how a design approach, based on psychological ownership, can help to redesign the bicycle-service of TSH to contribute to extended lifespans of the bicycles. This resulted in ten exemplary designs as project outcomes and two implemented design interventions in a TSH branch. All project members and stakeholders (app supplier X-bike and Roetz-bikes mechanics) and students of
Future probing : Practices for exploring and anticipating far and near future uses of digital technologies
Digital technologies permeate and transform organisational practices. As a society, we need means... more Digital technologies permeate and transform organisational practices. As a society, we need means to explore the uncharted terrain that lies ahead and the desirability and consequences of possible courses of action to move forward. We investigate a design approach, called ‘future probing’, to envision and critically analyse possible futures around digital technologies. We first reconstruct our journey and describe related insights on the process, content and context level. Reflecting on the journey, we then extract a key insight revolving around the challenge for participants to link back from exploring the future to their present practice. In a first attempt at theorizing these difficulties, we see future probing as a practice that opens up adaptive space (Uhl-Bien & Arena, 2017) in which people from different backgrounds engage in dialogue about possible futures of digital technologies. We found that adaptive processes, like semi structuring, temporary decentralisation, and collaboration (Uhl-Bien & Arena, 2018) were supported by the future probing practices and seemed to create space for employees to engage in exploration. There was still a lack of compelling acts of brokering and network cohesion (Uhl-Bien & Arena, 2018). This may indicate why linking back to daily practice is challenging. We assume that organising for adaptability requires a deliberate act of connecting far future explorations with present action, and propose that besides explorative skills, ‘adaptive anticipating’ action is needed to make the connection and that linking back through near future experiments might be a way to achieve this.
Stepping down from the clouds: making an alternative approach towards sustainable development applicable for design pracice
Multifaceted Design for Persuasion: a Case Study about the Design of a Mobile Safety Watch
... 7. Verhoeven, F. When Staff Handle Staph User-Driven Versus Expert-Driven Communication Of In... more ... 7. Verhoeven, F. When Staff Handle Staph User-Driven Versus Expert-Driven Communication Of Infection Control Guidelines. ... Lally, V., Sharples, M., Bertram, N., Masters, S., Norton, B. and Tracy, F. Mobile, ubiquitous and immersive technology enhanced learning: an ethical ...
Comparing the Process Characteristics of Graphic and Sentential Idea-generation Techniques for Design Groups
Almost all documented techniques for stimulating creativity are based on sentential modes of expr... more Almost all documented techniques for stimulating creativity are based on sentential modes of expression while for designers visual expression, and especially sketching, is a key activity in the process of originating new product ideas (Fish and Scrivener, 1990; Goldschmidt, 1991). Earlier research suggests that there are substantial differences between the sentential and graphic idea-generation processes (Van der Lugt, 1999).
The Innovation Journey From Within : How an innovation project team manoeuvres through intertwining processes
NOOT: A Tool for Sharing Moments of Reflection
Transdisciplinary designer-scientist collaboration in child oncology
Integrating knowledge and expertise from designers and scientists proposes solutions to complex p... more Integrating knowledge and expertise from designers and scientists proposes solutions to complex problems in a flexible and open-minded way. However, little insight is available in how this collaboration works. Therefore, we reflected on a research project aimed at supportive care interventions for child oncology, and detected barriers and enablers for effective designer scientist collaboration. We interviewed medical scientists (n=2), designers (n=5), health care professionals (n=2), design students (n=3), and one design innovation-expert. Enablers appeared a receptive attitude towards innovation, and shared terminology facilitated by participatory design tools, internal communication means, and common goals. Largest barrier was unstable team membership. Future collaborative research projects might benefit when preventing barriers and stimulating enablers.
Photoboarding: Exploring service interactions with acting-out and storyboarding
In conceptualising services, the design team has to consider a complex set of related factors, in... more In conceptualising services, the design team has to consider a complex set of related factors, including user experience, situation, infrastructure and person-to-person interactions. For this they need a shared language that crosses disciplinary boundaries and and avoids jargon. In the film industry, storyboards have performed this function of expressing and discussing visions for over half a century, and in interaction design, acting-out techniques have gained prominence as a means of developing such visions
CRC Press eBooks, Jun 19, 2022
DRS2016: Future-Focused Thinking
Designing solutions for complex behaviour change processes can be greatly aided by integrating in... more Designing solutions for complex behaviour change processes can be greatly aided by integrating insights from the behavioural sciences into design practice. However, this integration is hampered by the relative inaccessibility of behavioural scientific knowledge. Working in a multidisciplinary of design researchers and behavioural scientists may bridge the gap between the two fields. This paper shares our experiences in working as such a multidisciplinary group on a large project, amongst others consisting of the design of interventions for workplace safety. Our cooperation was fruitful, both for design researchers -being able to better structure the messiness of the design process -, behavioural scientists -gaining in ecological validity of their methods -, and commissioners -increased trust in potential outcomes of the design process. However, difficulties preventing synergy also transpired.
Sustainability, May 19, 2022
Closing the loop of products and materials in Product Service Systems (PSS) can be approached by ... more Closing the loop of products and materials in Product Service Systems (PSS) can be approached by designers in several ways. One promising strategy is to invoke a greater sense of ownership of the products and materials that are used within a PSS. To develop and evaluate a design tool in the context of PSS, our case study focused on a bicycle sharing service. The central question was whether and how designers can be supported with a design tool, based on psychological ownership, to involve users in closing the loop activities. We developed a PSS design tool based on psychological ownership literature and implemented it in a range of design iterations. This resulted in ten design proposals and two implemented design interventions. To evaluate the design tool, 42 project members were interviewed about their design process. The design interventions were evaluated through site visits, an interview with the bicycle repairer responsible, and nine users of the bicycle service. We conclude that a psychological ownership-based design tool shows potential to contribute to closing the resource loop by allowing end users and service provider of PSS to collaborate on repair and maintenance activities. Our evaluation resulted in suggestions for revising the psychological ownership design tool, including adding 'Giving Feedback' to the list of affordances, prioritizing 'Enabling' and 'Simplification' over others and recognize a reciprocal relationship between service provider and service user when closing the loop activities.
Using co‐design to develop a tool for shared goal‐setting with parents in speech and language therapy
International Journal of Language & Communication Disorders
BackgroundDespite the compelling case for engaging parents in speech and language therapy, resear... more BackgroundDespite the compelling case for engaging parents in speech and language therapy, research indicates that speech and language therapists (SLTs) currently have a leading role in the goal‐setting process of therapy for children with developmental language disorder (DLD). Therefore, we set out to develop a tool that aims to support the dialogue between SLTs and parents and enhance shared decision‐making about children's communicative participation goals. We used co‐design techniques with SLT–practitioners to include their perspectives throughout the design process. Although co‐design has been used for some years in healthcare research, it is still a relatively new research methodology in the field of speech and language therapy.AimsTo provide a detailed description of the co‐design process that led to the development of a physical artefact that can support SLTs to engage parents of children with DLD in collaborative goal‐setting.Methods & ProceduresThe Design Council's...
Co-designing behaviour change prototypes with paediatric physical therapists
Future probing : Practices for exploring and anticipating far and near future uses of digital technologies
Digital technologies permeate and transform organisational practices. As a society, we need means... more Digital technologies permeate and transform organisational practices. As a society, we need means to explore the uncharted terrain that lies ahead and the desirability and consequences of possible courses of action to move forward. We investigate a design approach, called ‘future probing’, to envision and critically analyse possible futures around digital technologies. We first reconstruct our journey and describe related insights on the process, content and context level. Reflecting on the journey, we then extract a key insight revolving around the challenge for participants to link back from exploring the future to their present practice. In a first attempt at theorizing these difficulties, we see future probing as a practice that opens up adaptive space (Uhl-Bien & Arena, 2017) in which people from different backgrounds engage in dialogue about possible futures of digital technologies. We found that adaptive processes, like semi structuring, temporary decentralisation, and collab...
Change and Novelty for Industrial Designers in Complex Design Projects for Healthcare
from the article: "In the past decades, industrial design practice has broadened from design... more from the article: "In the past decades, industrial design practice has broadened from designing (mass-)products towards e.g. the design of services, experiences and systems. With this broadening, it is questionable how models of design processes still fit todays’ industrial design practice. By means of process research, this study investigates new roles that designers currently take in practice. It addresses the question how ways of working change for an industrial designer dealing with an open design challenge. The context of research is a design project for a large academic hospital that is in the middle of a large-scale renovation. The project is executed by a design agency with 10+ years of experience in designing healthcare products. However, this project concerns the improvement of service, rather than a product. The data collection (during 21 months) is based on principles of organizational ethnography, combined with interviews. The analysis is based on an events-based a...
Co-designing Services: Contextual Determinants of Shared Understanding and Stakeholder Commitment
In service design projects, collaboration between design consultant and service provider can be p... more In service design projects, collaboration between design consultant and service provider can be problematic. The nature of these projects requires a high level of shared understanding and commitment, which providers may not be used to. We studied designer-provider collaboration in multiple real-life cases, in order to uncover determinants for successful collaboration. The case studies involved six service innovation projects, performed by Dutch design agencies. Independent researchers closely monitored the projects. Additional interviews with designers and providers gave insights in how both parties experienced their collaboration in the innovation projects. During data analysis, a coding scheme was created inductively. The scheme supported us in formulating 12 themes for designer-provider collaboration, amongst them four contextual determinants of shared understanding and stakeholder commitment in SD-projects. The insights from this study were then grounded in literature. Knowledge...
Extending the lifespan of products can be approached in several ways. One promising way is to giv... more Extending the lifespan of products can be approached in several ways. One promising way is to give users a greater sense of ownership of the products that are used. In the context of Product Service Systems (PSS), products are often used temporarily, shared with others, and offered through a technology-mediated environment. Not much is known about psychological ownership in this context. To evaluate psychological ownership affordances as an intermediate knowledge tool in the context of PSS, we started a case study focused on a bicycle sharing service of The Student Hotel (TSH). The central question was how a design approach, based on psychological ownership, can help to redesign the bicycle-service of TSH to contribute to extended lifespans of the bicycles. This resulted in ten exemplary designs as project outcomes and two implemented design interventions in a TSH branch. All project members and stakeholders (app supplier X-bike and Roetz-bikes mechanics) and students of
Grounding practices : How researchers ground their work in create-health collaborations for designing e-health solutions
From the article: Research through Design projects in the health domain often involve collaborati... more From the article: Research through Design projects in the health domain often involve collaborations of design and healthcare researchers. All partners have their own ideas and expectations with regard to what they consider valid ways to support their work. The evidence-based approach that dominates healthcare research differs from the ways that are common in design research, in which more iterative approaches are applied with focus on developing solutions to fit to the users and their context. The question that we address is twofold: a) How do differences in grounding approaches manifest themselves in projects where design and healthcare researchers collaborate? And b) How do project teams deal with these differences? We analyzed the grounding practices within ten Dutch research projects that address the development of e-health applications to support people as they grow older. All projects are collaborations of design and healthcare researchers and practice partners. We applied a ...
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Papers by Remko van der Lugt