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Find information on known issues and the status of the Windows 11, version 23H2 rollout. For immediate help with Windows update issues, click here if you are using a Windows device to open the Get Help app or go to support.microsoft.com. Follow @WindowsUpdate on X (formerly Twitter) for Windows release health updates. If you are an IT administrator and want to programmatically get information from this page, use the Windows Updates API in Microsoft Graph.
Known issues
| Summary | Originating update | Status | Last updated |
|---|---|---|---|
| GIF functionality in the Windows Emoji Panel might become unavailable This issue occurs because the previous GIF provider (Tenor) retired its service on June 30, 2026. | N/A | Resolved KB5120240 | 2026-08-11 10:25 PT |
Issue details
June 2026
GIF functionality in the Windows Emoji Panel might become unavailable
| Status | Originating update | History |
|---|---|---|
| Resolved KB5120240 | N/A | Resolved: 2026-08-11, 10:00 PT Opened: 2026-06-29, 20:45 PT |
Starting on June 30, 2026, you might not see GIF options in the Windows Emoji Panel on some devices and instead see a message stating “GIF service is not available.” This issue occurs because the previous GIF provider (Tenor) retired its service on that date.
Resolution: This issue was resolved by Windows updates released August 11, 2026 KB5120240, and later. These updates include a new GIF provider (GIPHY). To restore the GIF functionality in the Windows Emoji Panel, install the latest available Windows update.
Affected platforms:
- Client: Windows 11, version 26H1; Windows 11, version 25H2; Windows 11, version 24H2; Windows 11, version 23H2
- Server: Windows Server 2025
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