Where are you located? 你们位于哪里？

Right at Batu Ferringhi Beach in the Ferringhi Bay retail area - 我们就在峇都丁宜海滩（Batu Ferringhi Beach），Ferringhi Bay 商业区内。

How do I get there? 如何前往Ferringhi Heart Beach Club？

Waze or Google Maps: Search Ferringhi Heart Beach Club. By Grab: Search Ferringhi Heart Beach Club, Ferringhi Bay; when you see the colourful containers, there are us! 🚕 - 使用 Waze 或 Google Maps 搜索：Ferringhi Heart Beach Club 或通过 Grab 搜索我们Ferringhi Heart Beach Club, Ferringhi Bay，当你看到五颜六色的货柜箱就是我们啦

What time is sunset? 日落时间是几点？

Usually between 7:00 p.m. and 7:30 p.m. Check the weather forecast for the exact timing—it’s magical. 🌅✨ - 通常在 7:00 p.m. 至 7:30 p.m. 之间。建议查看天气预报获取准确时间

Is parking available? 是否提供停车位？

Yes! A spacious paid parking lot is just behind the club. 🚗✨ - 有的！俱乐部后方有宽敞的收费停车场

Do you charge an entrance fee? 是否收取入场费？

Nope! Unless it’s a special event, we’ll let you know in advance. 🎉 - 无需入场费，除非特别活动期间会另行通知哦！🎉

Do I need to make a reservation? 我需要预订座位吗？

Not always! Monday to Friday: Reservations and walk-ins are welcome （tables are on first-come-first-served basis） Saturday & Sunday: Walk-ins only, but we'll exceptionally accept reservations at the dining table on the beach for groups of 8+ - 不一定哦！周一至周五：可以预订，欢迎联系我们！或则无法确定时间或者行程直接过来也是会有位置的哦（位置是先到先得哦）周六和周日：无需预订，欢迎随时光临！不过，如果是 8人以上我们可以为您安排预订沙滩上的餐桌区。🎉

How early should I make a reservation? 我应该提前多久预订？

2-3 days in advance is perfect, but we’re happy to take earlier bookings too. - 提前2-3天预订是最佳选择，但如果您想更早预订，我们也可以帮你安排！

When is the last call for reservations of the day? 几点停止接当天的预约呢？

Make your reservation by 5:00 p.m. on the day of your visit to secure your spot! - 想预订当天的桌位请在下午5点之前联系我们，以便安排座位哦

Is there a grace period for reservations? 预订保留时间是多久？

We will hold your table for 30 minutes after your reserved time. The reservation will be cancelled without prior notice, and the deposit will be forfeited. - 我们会为您保留桌位30分钟，如果超过时间了桌位将我们将其开放，RM100订金不予退还。

Can I choose my seat? 可以选择桌位吗？

Seats are assigned randomly, but we will do our best to give you the best spot possible. - 桌位是随机分配的，但我们会尽力为您安排一个好位置。

Is there a time limit for dining? 用餐有限时吗？

None at all! Stay, sip, and soak in the good vibes for as long as you like. 🕒✨ - 没有时间限制！尽情放松，享受这里的美食和表演吧！🕒✨

What happens if it rains or is about to rain? 如果下雨或即将下雨怎么办？

Rain or shine, we’ve got you covered! 🌧️ - Indoor seating will be arranged. - The bean bag seat section will be closed. - Fireshow? We’ll delay or cancel depending on the weather, but fingers crossed! 🤞 不必担心，我们有周全的安排！🌧️ - 我们会为您安排室内座位。 - 沙袋区将会关闭（预约的位置将移到室内） - 火焰表演可能会推迟或取消，视天气情况而定

Do we need to pay a deposit for reservation? 预约需支付订金吗？

- A RM25 deposit per person is required to secure your reservation. - A valid credit card or debit card is required - Don’t worry — it’s just a hold, not a charge! - If you show up for your booking, the deposit will be automatically released with no charges. - Charges will only apply in case of a no-show or if you arrive more than 30 minutes late without informing us. If this feels like too much trouble, no worries at all — just walk in, and we’ll do our best to arrange a spot for you! Looking forward to seeing you! 💖 - - 每位需以信用卡预付 RM25订金以保留座位 - 不用担心，这笔订金只是预授权，不会实际扣款 - 到店后，系统会自动释放订金，不会产生任何费用 - 仅在未出现或超过30分钟未通知迟到的情况下，才会进行扣款处理如果您觉得麻烦也没关系～欢迎直接到店，我们会尽力为您安排座位！期待您的光临～💖

What payment methods do you accept? 接受哪些付款方式？

We’ve got you covered with: - Cash - Credit/Debit Cards 💳 - QR Pay, Alipay, TNG 📱 - Even Amex is for those who prefer it! 我们支持多种付款方式： - 现金 - 信用卡/借记卡 💳 - QR Pay、支付宝、TNG 📱 - 甚至 Amex 也可以哦！

What is your last order time? 最后点餐时间是几点？

We will stop taking orders at 11pm. - 最后点餐时间为11pm。

Do you have a dress code? 有穿着要求吗？

Nope! Come as you are—beach vibes are always in style. 🌊👗 - 没有哦！尽量穿漂亮点来打卡哦

Can kids join the fun? 可以带孩子来吗？

Of course! All ages are welcome - 当然可以！我们欢迎所有年龄段的客人

Can I bring outside food? 可以外带食物吗？

Sorry, no outside food allowed—we’ve got all the deliciousness you need! - 抱歉哦，禁止携带外带食物，我们这里已经有丰富美味的食物选择等您来品尝哦！

Are pets allowed? 可以携带宠物吗？

We love fur babies, but due to local regulations, pets aren’t allowed. 🐾 - 由于当地法规限制，很遗憾地不能带宠物入内。🐾

Can I bring my own cake for the celebration? 可以带蛋糕庆祝吗？

Absolutely, bring your favorite cake and let’s celebrate in style! 🎂🎉 However, we also sell cake by the slice—hassle-free, just grab it from us! - 可以！带上您的蛋糕，一起庆祝属于您的特别时刻！🎂🎉 同时，我们也有售卖切片蛋糕哦

Do you provide decorations for celebrations? 你们提供场地布置吗？

Not at the moment, but you’re welcome to DIY or hire a decor team to jazz things up. 🎈 - 目前我们不提供布置服务，不过您可以自己布置，或聘请布置团队哦！🎈

Do you offer vegetarian or vegan options? 是否提供素食或纯素选项？

Yes, we do! Let us know your preferences when ordering, and we’ll take care of you. 🌱✨ - 当然有！下单时告知我们您的饮食需注意事项，我们会为您准备。🌱✨

Do you offer watersports? 是否提供水上活动项目？

Not directly, but we can recommend amazing providers nearby. - 我们自己没有提供，但可以推荐附近的合作伙伴哦！🏄♂️

Are you wheelchair accessible? 适合轮椅使用者吗？

Most seats are on the beach, but we’re here to help! Let us know, and we’ll arrange an indoor spot for you. - 大部分座位都在沙滩上，是会有些不方便，不过我们乐于提供帮助，也可以为您安排室内座位。

How far are you from George Town? 距离乔治市（George Town）有多远？

It's about a 40-minute drive with standard traffic. Perfect for a day trip or a sunset visit! - 交通顺畅的话，车程大约 40分钟

Are there nearby hotels? 附近有酒店吗？

Yes, we’re surrounded by fabulous stays like: Park Royal, Lone Pine, Hard Rock, Golden Sands, Rasa Sayang - 当然有，附近有多家顶级酒店供您选择： Park Royal, Lone Pine, Hard Rock, Golden Sands, Rasa Sayang