@mattberan

Lifelong learner, service management geek. I love solving puzzles and problems.

HDI Philly - Asset Management is the Most Important Process? - Google Slides
HDI Philly - Asset Management is the Most Important Process? - Google Slides
AHF - Your Career is YOURS: Building your brand. - Google Slides
AHF - Your Career is YOURS: Building your brand. - Google Slides
ITAM Compliance Gap
ITAM Compliance Gap
Optimizing IT costs across IT practices by leveraging AI
Optimizing IT costs across IT practices by leveraging AI
Service Management Meetups!
Service Management Meetups!
Connect or Follow on LinkedIn!
Connect or Follow on LinkedIn!
IAITAM Share - The Best Services are Invisible
IAITAM Share - The Best Services are Invisible
OSC - Is Asset Management the Most Important Process
OSC - Is Asset Management the Most Important Process
EXAMPLE XLA.jpeg
SWL Solution Spotlight All AI and No BS.pptx
SWL Solution Spotlight All AI and No BS.pptx
SITS - Is Asset Management the Most Important Process v2.pptx
SITS - Is Asset Management the Most Important Process v2.pptx
HDIMN- miniCON - AI in Support and Service
HDIMN- miniCON - AI in Support and Service
ACE - Optimizing IT Costs Across IT Practices by Leveraging AI
ACE - Optimizing IT Costs Across IT Practices by Leveraging AI
AI Random Miro
AI Random Miro
Podcast - TicketVolume.com
Podcast - TicketVolume.com
Join the Open Service Community (OSC)
SDI Spark - The Best Services are Invisible
SDI Spark - The Best Services are Invisible
ServiceSpace25 - AI in Support and Service
ServiceSpace25 - AI in Support and Service
PINK25 How to DO Experience Design
PINK25 How to DO Experience Design
Visualizing Work VIDEO
Visualizing Work VIDEO
Visualizing Work SLIDES only
How to Survive and Celebrate Mistakes
@mattberan.bsky.social
@mattberan.bsky.social
InvGate: my company!
Capital Area HDI - How to Provide 5 Star Service
Capital Area HDI - How to Provide 5 Star Service
Your Career is YOURS: Building your brand.
Your Career is YOURS: Building your brand.
SD Expo - Building a Service Blueprint Slides
SD Expo - Building a Service Blueprint Slides
Unlearning IT
Unlearning IT
Blueprint Template MIRO
Blueprint Template MIRO
Blueprint Completed
How to Provide 5 Star Service
Virtual Chapter - How to Provide 5 Star Service
Virtual Chapter - How to Provide 5 Star Service
SMWorld23 - Experience + Service Management
SMWorld23 - Experience + Service Management
PDF Onboarding Blueprint Example
MIRO Service Blueprint Template
MIRO Service Blueprint Template
SDI UK - Making IT Processes People Actually Enjoy
Marketing your Local Chapter (SLIDES)
Marketing your Local Chapter (SLIDES)
HDI LCO Summit 2023 Event Planner
HDI LCO Summit 2023 Event Planner
Visualizing Work (slides)
Visualizing Work (slides)
Do Surveys Work?: How to get better results (YouTube)
Do Surveys Work?: How to get better results (YouTube)
SDI MX: Design Thinking for IT Service Design (YouTube)
SDI MX: Design Thinking for IT Service Design (YouTube)
Co-Creation of Value (slides)
Co-Creation of Value (slides)
Enterprise Service Management (slides)
Enterprise Service Management (slides)

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