Accessibility
Our commitment to accessibility and inclusion
We believe learning is for everyone. At Cambridge University Press & Assessment, we are committed to making our publications, platforms, assessments and resources accessible to all users, ensuring no one is excluded from the opportunity to learn, demonstrate their skills and achieve their potential.
Accessibility is integral to our mission to contribute to society through education and research. Creating a fully accessible experience is an ongoing process. We are committed to continually reviewing and improving our resources and platforms to ensure knowledge truly is within reach for everyone we serve.
Our accessibility statement
We are committed to providing users with an accessible experience for research, teaching and learning across our products, platforms and websites. Accessibility of our platforms and content is an ongoing effort, and we are committed to working with the wider accessibility community to ensure we continue to meet our customers' needs.
Designing for inclusion: our approach
We strive to create learning experiences that are meaningful, relevant and accessible to the widest possible spectrum of users, embedding inclusion from the start.
Embedding accessibility
Integrating accessibility considerations into our development processes for new features and platforms. Linguistic, contextual and print design accessibility is also considered when designing new products.
Minimising barriers
Actively working to reduce potential barriers – whether physical, cognitive or cultural – that might prevent users from fully engaging with our content and platforms.
Accessibility regulations
We are committed to not discriminate against users with disabilities with access to information, in accordance with global guidelines: the Equality Act 2010 (UK), European Accessibility Act (EU), Title II of the Americans with Disabilities Act (US), amongst others.
Internal champions
Supporting accessibility training and awareness internally through initiatives like our Digital Accessibility Champions staff network.
Expert consultation
Working with specialist accessibility agencies like The Digital Accessibility Centre, All Able, Siteimprove and AbilityNet to guide our efforts and conduct audits.
Adhering to standards
We use the Web Content Accessibility Guidelines (WCAG) 2.1. WCAG explains how to make web content more accessible and user friendly for everyone. The guidelines have three levels of accessibility (A, AA and AAA). Our target of compliance is level AA.
Accessibility across our offerings
We apply accessibility principles across our diverse range of products and services.
Digital platforms
Designing websites and platforms like Cambridge Core, Cambridge Go, and Cambridge One for usability and compatibility with modern browsers, mobile devices and common screen reader combinations.
Publications
Publishing books and journals in accessible digital formats like HTML and EPUB where possible and providing alternative formats upon request for users with reading impairments.
Assessment
Working continuously to ensure our qualifications and tests provide all candidates with an equal and fair opportunity to demonstrate their knowledge and skills. Considering access arrangements for assessments.
Available formats and support
Alternative formats: For works not readily available in a suitable format, we partner with RNIB Bookshare in the UK, donating digital files to ensure content reaches print-disabled learners quickly.
Direct requests: we also welcome direct requests for accessible formats from individuals and institutions globally via our Accessible Format Request Form for Cambridge University Press titles. We aim to respond within five working days.
Licenses and permissions: find more information on our Rights and Permissions pages.
Partnerships and initiatives
We actively engage with the wider accessibility community to share best practices and drive improvement:
ASPIRE Project: verifying the accessibility of our statements and contributing to standardised accessibility information.
Publishers Association Accessibility Action Group: collaborating with publishers and advocacy groups on accessible publishing developments.
Charters: signing the Publishing Accessibility Action Group's charter and the Accessible Book Consortium’s Charter for Accessible Publishing, affirming our commitment.
Accessibility Directory
For detailed accessibility statements and contact information specific to our individual products, platforms, and websites, please consult our Accessibility Directory.
Feedback and contact information
Your feedback helps us improve. If you encounter accessibility barriers or have suggestions relating to any Cambridge product or platform:
Platform specific help: please first refer to the accessibility contact information on the specific platform or website, found via our Accessibility Directory above.
General accessibility queries: if you cannot find the details you need, or for general accessibility feedback, please contact us:
- Phone: +44 (0)1223 326098 (UK number)
