Resolved -
This issue has been resolved. Confirmation emails to Microsoft-hosted email addresses are now being delivered as expected.
Aug 17, 09:04 EDT
Monitoring -
The issue affecting confirmation email delivery to Microsoft-hosted email addresses has been resolved. Confirmation emails should now be delivered as expected moving forward.
We will continue to monitor for any additional issues.
Aug 17, 08:21 EDT
Investigating -
We are currently investigating an issue where some customers may receive unexpected account deactivation notifications related to bounced confirmation emails.
Our team is actively working to identify the cause. We will provide additional updates as more information becomes available.
Aug 17, 07:57 EDT
Resolved -
This incident has been resolved. Formstack Forms is available and operating as expected.
From 4:03 PM to 4:26 PM EST, the Formstack Forms application was unavailable and returned 504 errors. During this time, form submissions through the web interface were also unavailable. API submissions remained operational throughout the incident.
Our team monitored the service following recovery and has confirmed that functionality has been restored.
Aug 14, 16:37 EDT
Monitoring -
As of 4:26pm EST Formstack Forms is available, and form submissions through the web interface are now processing as expected.
Our team is continuing to monitor the service to ensure stability.
Aug 14, 16:31 EDT
Investigating -
We are currently experiencing an outage affecting Formstack Forms that started at 4:03pm EST. The application is unavailable and returning 504 errors. Form submissions through the web interface are also unavailable. API submissions are still working.
Our team is actively investigating the issue and working to restore service. We will provide updates as more information becomes available.
Aug 14, 16:17 EDT
Resolved -
This incident has been resolved. Our team identified and corrected a configuration issue affecting Microsoft 365 email delivery through Formstack Documents. Customers should now be able to send merged documents as expected.
We apologize for the disruption and appreciate your patience.
Aug 14, 16:24 EDT
Identified -
Microsoft has completed its investigation and confirmed that Exchange Online remained healthy throughout the event. The issue has been identified as a DNS-related problem affecting Proofpoint, a third-party email service used to route external email traffic.
Proofpoint has identified the root cause and is currently working to recover affected services.
Formstack Documents customers whose Microsoft 365 email traffic is routed through Proofpoint may experience failed email deliveries or DNS-related errors when sending merged documents to external recipients.
We are continuing to monitor the situation and will provide additional updates as they become available. Customers can also follow the latest updates on the Proofpoint Current Incidents status page at https://proofpoint.my.site.com/community/s/proofpoint-current-incidents.
Aug 14, 11:46 EDT
Investigating -
Microsoft is currently experiencing an Exchange Online service issue that may impact customers using Microsoft 365 to send email through Formstack. Customers using Microsoft 365 to send merged documents through Formstack may experience merge errors and failed email deliveries. Customers may also encounter an error when attempting to authenticate or re-authenticate their Microsoft 365 email connection. No other Documents delivery services are impacted. Microsoft is working to restore service. We will provide additional updates as they become available.
Aug 14, 09:53 EDT
