Ben McCarthyAuthorBen is the Founder of Salesforce Ben. He also works as a Non-Exec Director & Advisor for various companies within the Salesforce Ecosystem. The latest from Ben Creating Reports in SalesforceBy Ben McCarthyAugust 04, 2014 Creating Email TemplatesBy Ben McCarthyJuly 29, 2014 Ebsta Review- LinkedIn Plugin for ChromeBy Ben McCarthyJune 04, 2014 Reopening a Closed Case in SalesforceBy Ben McCarthyMay 08, 2014 Solution for Mapping Lead Record TypesBy Ben McCarthyApril 25, 2014 8 Essential Service Cloud WorkflowsBy Ben McCarthyApril 08, 2014 Update Case Status when the customer or agent leaves a case commentBy Ben McCarthyApril 08, 2014 Update Case Status when sending or receiving EmailBy Ben McCarthyApril 08, 2014 Email to Case SpamBy Ben McCarthyApril 08, 2014 Case auto-response workflowBy Ben McCarthyApril 08, 2014 « Previous 1 … 35 36 37 38 Next »