Text-Em-All Reviews 1,089

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its user-friendliness and efficiency in sending mass messages, saving them significant time. Many highlight the excellent customer support, describing staff as polite, patient, and professional in resolving issues and providing assistance. The ability to send both text and voice messages is also frequently appreciated, especially for reaching diverse audiences. However, some customers also noted occasional frustrations with the platform's functionality, such as unexpected behavior after typing messages or limitations in scheduling announcements. A few people expressed a desire for expanded character limits for messages and the ability to sort distribution lists alphabetically. There were also isolated reports of calls not being received despite appearing as "live answered" in reports, and some dissatisfaction with not being able to speak to a person when calling customer service.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting its simplicity,... See more

Service

Clients share positive opinions on service, consistently praising its reliability, ease of use, and... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being helpful,... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, patience, and... See more

Customer communications

People report positive experiences with contact. Customers appreciate the ability to communicate instantly... See more

Based on these reviews

Rated 5 out of 5 stars

We Love Text Em All! It has changed the game at our property - we are able to communicate instantly with 99% of our residents. What would be helpful is the ability to send the same message to our... See more

Rated 5 out of 5 stars

We have used Text-em-all for several years and it is a real positive helper for our church. We are a small church in a rural area and use text-em-all for our meetings, prayer requests, upcoming events... See more

Rated 5 out of 5 stars

This service has been so helpful to get mass messages out to all our landowners at one time, instead of having to make almost 400 phone calls. I love that it has a record of deliveries; live answers,... See more

Rated 5 out of 5 stars

Our volunteers received a friendly reminder about our closures and early delivery. This allowed us to make sure everyone was aware and cut out having to individually call over 100 people. Also saved o... See more

Rated 5 out of 5 stars

Lots of features: 1) The ability to pay as you go rather than being saddled with a monthly fee is great. Had a "competing" service which started billing monthly and credits expired monthly if not... See more

Rated 5 out of 5 stars

The best texting platform out there! It's incredibly user-friendly, delivers real results, and has amazing, friendly customer support. The pricing is fair, and after trying many options, this is the o... See more

Rated 5 out of 5 stars

I was in charge of coming up with a notification system and choose the best. I absolutely love using test-em-all and have since 2022. I will be holding a new position soon and hope to utilize it... See more

Rated 5 out of 5 stars

Text-Em-All does a good job of making the phone calls on the day and time scheduled. They send a report of the people they were unable to reach and why. The help people are always polite and patient... See more

Rated 5 out of 5 stars

The mere fact that you contacted me after hours was great. Also the tech person on duty was professional , patient and walked me through how to update my account. I have not made any announcement... See more

Rated 5 out of 5 stars

We had disconnected our one google account and landline wouldn't take calls to 2-step verification. I called for assistance and within minutes we were into the system and able to update all our infor... See more

Rated 5 out of 5 stars

Able to reach group of people at specific times or immediately. Also, the many options of how to deliver the messages. It’s quick and convenient for our prayer line for the church.

Rated 5 out of 5 stars

Text-Em-All is a great system for sending out robo phone calls to remind the members of our organization about upcoming events, The cost is reasonable too. We are very satisfied with their reliabil... See more

Rated 3 out of 5 stars

We had email server issues and the 2 factor authentication requires you to get your code from your email, not a cell number. I had to contact customer support and she did great and handled it professi... See more

Company replied

Rated 5 out of 5 stars

Callemall is a great tool for us. I do wish it would allow us to schedule the same announcement for different days. Example: a recurring session of a current Bible Study for 6 weeks. Thank you!

Rated 5 out of 5 stars

Proclaiming God's Word is vital to our church. Since the second week of Covid 19 we have put out a daily Scripture and prayer. We were with another company at the start, but quickly switched over to... See more

Rated 5 out of 5 stars

I needed urgent help with a password change as I was locked out of the system. I was disappointed that I wasn't able to speak with a person when I called for customer service. However, I sent an email... See more

Rated 4 out of 5 stars

I - we - my company and my position, like the simplicity and ease to reach our community in a semi urgent basis. It is straightforward and easy to use and gets the job done with minimum fuss.... See more

Rated 5 out of 5 stars

Ease of use putting together a message and very effective we found since starting this message delivery option a few years ago. Thank you. :) Tim

Rated 5 out of 5 stars

I have been using this service for several years and it is a great way to communicate with our Senior Adults. Everyone gets the same message in a very timely manner. Thanks

Rated 5 out of 5 stars

Your phone rep was very patient and helpful making it easy for me to correct problem. I think her name is Denise Brittany , she was courteous and very patient with me.

Rated 5 out of 5 stars

I was in a pickle trying to get logged into my Textemall account and reached out by phone for assistance. The customer service professional with whom I spoke was courteous, knowledgeable, professiona... See more

Rated 5 out of 5 stars

The best texting blast out there! So user friendly. So gets results. Such incredible and freindly customer support. Fair prices. I tried many and this is THE ONLY ONE that works properly and effi... See more

Rated 5 out of 5 stars

Our church has experienced nothing but the greatest service from text them all. Keep up the good work. May God bless you this Christmas season and always.

Rated 5 out of 5 stars

Easy to send out text message to employees to an event or meeting. Appreciate details showing that texts were delivered and replies, if RSVP was requested.

Rated 5 out of 5 stars

So easy to add contacts and love the updates through processing to completion and the results once completed. Awesome software!

Rated 5 out of 5 stars

I needed help setting up a new password and changing my email address and the lady who helped me walked me through the process and was very cordial.

Rated 5 out of 5 stars

This app works perfectly for my needs as a church administrator. Easy to navigate and gives step by step instructions. Love it!

Rated 5 out of 5 stars

I love this program. It makes contacting multiple people simple. It's quick, easy you can personalize it to your liking & people love it.

Rated 5 out of 5 stars

The nice friendly lady that helped me get our account back and set up. If there were more people like her people wouldn't get so frustrated while dealing with over the phone help.

Rated 5 out of 5 stars

Manny is amazing. He's very helpful suggesting strategies and features to make our efforts as effective as possible.

Rated 5 out of 5 stars

You make my life so much easier being able to reach out to everyone as a whole instead of individually!

Rated 4 out of 5 stars

It was my first time using your web site. The information there conflicted slightly with the information I was given me by our organization. The first time I called up to record my message I was not... See more

Rated 5 out of 5 stars

This service has been very helpful for our HOA communication to residents. We love the simplicity and the number verification too. It’s a great service we highly recommend.

Rated 5 out of 5 stars

I have been using this service for eight years, I love the ease in the use. the clarity of the recordings. It helps me sound professional.

Rated 5 out of 5 stars

The service is great. So many options when choosing how to send notifications. A great asset to our company!

Rated 5 out of 5 stars

I like the ease of using this. This is a very helpful tool. I have one concern is why are other people not on the phone list receiving our text messages and calls.

Rated 5 out of 5 stars

Text-Em-All is a quick and reliable way to get messages to our employees. It is easy to initiate a message, and they provide timely reporting on the distribution of the message.

Rated 5 out of 5 stars

Easy to use. Great messaging large groups for updates or event announcements. Happy customer.

Rated 5 out of 5 stars

'This system runs smoothly. And when I need help, the staff is always helpful, calm & polite. They don't let my lack of computer skills bother them.

Rated 5 out of 5 stars

Always reliable, fast, and valuable service. I've used them a few times for our business and am very happy with them.

Rated 1 out of 5 stars

We could not even get into the account after multiple attempts. Finally succeeded. There has to be a better way!!!

Company replied

Rated 5 out of 5 stars

We love the ease of use! It's a straightforward process that works very well with our recipient base. Thank you!

Rated 5 out of 5 stars

We are absolutely thrilled with using your system, the ease of use and the friendly customer service has been amazing

Rated 1 out of 5 stars

We had many connection issues through the years. We are looking for another provider

Rated 5 out of 5 stars

Love this system it makes reaching out to our whole team super easy. I would like to have my distribution list in alphabetical order either by last name or first name. Right now it is a little of bo... See more

Rated 5 out of 5 stars

The review process took longer than expected. Your rep promptly and proactively changed our subscription date so we didn't have to pay for the time the service was unavailable.

Rated 5 out of 5 stars

This has IT ALL! Text-Em-All is easy to use! The ability to text multiple people with personalization makes texting individually personal and simple.

Rated 5 out of 5 stars

Dixin V. was friendly and courteous in helping me reset our password when an old e-mail was no longer valid.

Rated 1 out of 5 stars

Capped the number of messages that we could send - during the cold snap - so we did not use the system. It was more of a burden than a tool for positive communication.

Company replied

Rated 1 out of 5 stars

A number of callers that you show on your report as having live answered actually never received the call at all. I am the person who maintains the database, and I am the one who records the messages... See more

Rated 5 out of 5 stars

When presented with an issue, Brittney was very helpful and prompt in resolving the problem.


Company details

  1. #30 of 336 best companies in Software Company
  2. #4 of 60 best companies in Telecommunications Service Provider

About Text-Em-All

Written by the company

Company Overview

Text-Em-All is a purpose-driven mass messaging service that prioritizes a positive impact on the community, delivering personalized, informational, and emergency messages to large groups. The company fosters a strong culture and values, focusing on greatness over growth and putting people above profit. Text-Em-All is committed to being a joy to do business with, offering a user-friendly platform for organizations of all sizes. The team at Text-Em-All is dedicated to creating a positive work environment, emphasizing compassion, authenticity, and shared excellence.

Features

Text-Em-All’s service includes the following features; text broadcasting (mass text messages or 1-to-many), two-way texting (conversational texting or 1-to-1), scheduled messages, shared inbox, toll-free number verification, 10DLC registration, extended message length, unlimited text numbers, free inbound messages, MMS or image messages, emojis, personalization or custom fields, text signatures, text templates, text surveys, auto-replies, SMS keywords, analytics and reporting, labels, unlimited users, automation, voice broadcasts, call surveys, message library, live transfers, text-to-speech, launch by phone, automatic credit refill, invoicing, contact management, contact groups, file uploads, opt-out protocols, call forwarding, mobile app, custom integrations, and API access.

Customer Support

Text-Em-All is known for its high-quality customer support and commitment to providing a great customer experience. The company has consistently received positive reviews and high user ratings, with thousands of reviews since opening its doors in 2005. Customers appreciate the flexibility and efficiency of the service, as well as the support team's responsiveness. Text-Em-All has been recognized by G2, TrustRadius, Trustpilot, and others as a leader in mass texting services and providing exceptional customer support, reflecting their dedication to excellent customer experiences. The company's customer support team, including Senior Customer Experience Specialists, is skilled in customer relations and technical support, ensuring users receive the assistance they need. Overall, Text-Em-All's focus on customer satisfaction and providing a seamless user experience has earned them a strong reputation in the industry and a consistent 75 Net Promoter Score (75).

Pricing

Text-Em-All offers a variety of affordable pricing plans to cater to different user needs. Best of all, Text-Em-All pricing is simple and transparent, with no hidden fees, no contracts, and no pushy sales reps. The monthly plan starts at $19, with pricing based on group size, making it ideal for consistent senders who reach the same group(s) each month as often as needed. Plans provide access to the full range of Text-Em-All features, ensuring a comprehensive messaging experience. Additionally, the platform offers credits, or pay-as-you-go pricing model, with costs ranging from 5¢ to 9¢ per credit, suitable for users with occasional or high-volume messaging needs. To help potential customers evaluate the service, Text-Em-All offers a free account so users can evaluate and try the service with 25 free credits.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 45% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Game Changer

We Love Text Em All! It has changed the game at our property - we are able to communicate instantly with 99% of our residents.

What would be helpful is the ability to send the same message to our Vision Impaired residents in a voice call that interprets the text CORRECTLY and makes voice calls.

April 10, 2026
Rated 5 out of 5 stars

Simple

Simple, easy, fast. What more can I say, great experience.

March 20, 2026
Rated 5 out of 5 stars

Great

Great! Customer service reps, Loren and Sarah were amazing. They were friendly and patient.

March 26, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look