We Love Text Em All! It has changed the game at our property - we are able to communicate instantly with 99% of our residents. What would be helpful is the ability to send the same message to our... See more
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Company details
- #30 of 336 best companies in Software Company
- #4 of 60 best companies in Telecommunications Service Provider
About Text-Em-All
Written by the company
Company Overview
Text-Em-All is a purpose-driven mass messaging service that prioritizes a positive impact on the community, delivering personalized, informational, and emergency messages to large groups. The company fosters a strong culture and values, focusing on greatness over growth and putting people above profit. Text-Em-All is committed to being a joy to do business with, offering a user-friendly platform for organizations of all sizes. The team at Text-Em-All is dedicated to creating a positive work environment, emphasizing compassion, authenticity, and shared excellence.Features
Text-Em-All’s service includes the following features; text broadcasting (mass text messages or 1-to-many), two-way texting (conversational texting or 1-to-1), scheduled messages, shared inbox, toll-free number verification, 10DLC registration, extended message length, unlimited text numbers, free inbound messages, MMS or image messages, emojis, personalization or custom fields, text signatures, text templates, text surveys, auto-replies, SMS keywords, analytics and reporting, labels, unlimited users, automation, voice broadcasts, call surveys, message library, live transfers, text-to-speech, launch by phone, automatic credit refill, invoicing, contact management, contact groups, file uploads, opt-out protocols, call forwarding, mobile app, custom integrations, and API access.Customer Support
Text-Em-All is known for its high-quality customer support and commitment to providing a great customer experience. The company has consistently received positive reviews and high user ratings, with thousands of reviews since opening its doors in 2005. Customers appreciate the flexibility and efficiency of the service, as well as the support team's responsiveness. Text-Em-All has been recognized by G2, TrustRadius, Trustpilot, and others as a leader in mass texting services and providing exceptional customer support, reflecting their dedication to excellent customer experiences. The company's customer support team, including Senior Customer Experience Specialists, is skilled in customer relations and technical support, ensuring users receive the assistance they need. Overall, Text-Em-All's focus on customer satisfaction and providing a seamless user experience has earned them a strong reputation in the industry and a consistent 75 Net Promoter Score (75).Pricing
Text-Em-All offers a variety of affordable pricing plans to cater to different user needs. Best of all, Text-Em-All pricing is simple and transparent, with no hidden fees, no contracts, and no pushy sales reps. The monthly plan starts at $19, with pricing based on group size, making it ideal for consistent senders who reach the same group(s) each month as often as needed. Plans provide access to the full range of Text-Em-All features, ensuring a comprehensive messaging experience. Additionally, the platform offers credits, or pay-as-you-go pricing model, with costs ranging from 5¢ to 9¢ per credit, suitable for users with occasional or high-volume messaging needs. To help potential customers evaluate the service, Text-Em-All offers a free account so users can evaluate and try the service with 25 free credits.Contact info
3803 Parkwood Blvd Suite 900, 75036, Frisco, United States
- 877-226-3080
- support@text-em-all.com
- text-em-all.com
Replied to 45% of negative reviews
Typically replies within 48 hours
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Easy to use.
The customer service was pleasant and…
The customer service was pleasant and willing to stay on the line with me. That makes me very happy.
Great platform
Text em all is very user friendly and has been great for sending emergency communication to my employees.
Easy to use & great pricing model
Easy to use. Pay-as-you-go pricing rather than monthly subscription is perfect for our operation.
Game Changer
We Love Text Em All! It has changed the game at our property - we are able to communicate instantly with 99% of our residents.
What would be helpful is the ability to send the same message to our Vision Impaired residents in a voice call that interprets the text CORRECTLY and makes voice calls.
Great private texts.
Excellent customer service
Excellent customer service, excellent features, excellent value
Customer Service
Easy to use and understand how to make…
Easy to use and understand how to make recordings.
great job keep up the good work
Helpful and friendly.
Easy to use.
Great
Great! Customer service reps, Loren and Sarah were amazing. They were friendly and patient.
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