Department of Veterans Affairs

Veteran talking with health care provider.

Community care

When care is not available through VA, community care may be an option. Community care partnerships work to ensure Veterans receive timely access to care.

Community care overview

VA works with community providers to deliver care when VA can’t provide the needed care directly. Community care may include care for Veterans, family members and dependents, depending on the program and eligibility requirements.

Use this site to find information about providing care, coordinating with VA, submitting claims, receiving payment, completing training, or learning how to work with VA as a community provider.

Veteran care

Guidance for specific community care services, including emergency care, urgent care, dental care, ambulance transportation, prescriptions, home health, hospice and more.

Care coordination

Learn how VA and community providers coordinate referrals, authorizations, medical documentation and other information needed to support Veterans’ care.

Provider claims

Find guidance on submitting claims, checking claim status, correcting claims, resolving denials and understanding claim decisions.

Provider payments

Information on direct deposit, debt collection, recovery audits, and fee schedules.

Family member care

Learn about eligibility verification, preauthorization, claims and payment guidance for VA family member health benefit programs.

Training and resources

VA has a variety of resources available for community providers to equip you with the knowledge needed to successfully provide care to Veterans.

Partner with VA

Community care partnerships work to ensure Veterans receive timely access to care.

We’re here anytime, day or night – 24/7

If you are a Veteran in crisis or concerned about one, connect with our caring, qualified responders for confidential help. Many of them are Veterans themselves.