IVM PLUGINS:  
   IVMViewer.exe
   IVMRefresh.exe
   IVMClose.exe
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These are 
small executables designed for displaying text windows during a call. They are ideal for notifying the operator of the progress and status of a call. 

These exes are designed to be used by the IVM Telephone Attendant (www.nch.com.au/ivm).

In order to use them, please read the instructions about using plugins contained in the IVM Help files first. Then extract the exes to a local drive and set them to run when required.

Note they should not be run as pure plugins with the run-as-plugin option ticked. Run as a simple executable.


Note : In the following description arguments contained in square brackets are optional.

1. IVMViewer.exe

IVMViewer.exe FullPathName [-hx] [-vx] [-px]

Input :

FullPathName : the folder and filename of the file to be opened ( eg C:\Program Files\NCH Swift Sound\IVM\Logs\view sample.txt )

hx :  -h specifies the horizontal size of the window. eg. -h2 would display the window at half the screen width, -h4 at quarter etc. if omitted the default is -h2.

vx :  -v as above for the vertical size of the window.

px :  -p specifies the position at which the window is to be displayed. The possible positions are the number of horizontal divisions times the number of vertical position. eg. -p1 would display in the top left corner. if -h3 and -v3 then -p3 would be top right, -p5 would be centre etc.


Defaults :

hx : 2

vx : 2

px : 1
 

IVMViewer.exe opens a screen on the local computer

Example applications would be for observing the callers selections in an ivr system or retrieving a customer's data before answering the phone.It could also be used to give a visual staus of the mailboxes containing mail.

If IVM ran the plugin C:\Program Files\NCH Swift Sound\IVM\IVMViewer.exe with the argument C:\Program Files\NCH Swift Sound\IVM\Logs\view sample.txt then the IVM would open the given file at the default position (quarter screen , top left-hand side).

If the file has been opened by a call to IVMViewer and the OGM attempts to reopen the same file then the second attempt is ignored. However IVMViewer called with different file names will open.


2. IVMRefresh.exe

IVMRefresh.exe FullPathName

Input : FullPathName : the folder and filename of the file to be opened ( eg C:\Program Files\NCH Swift Sound\IVM\Logs\view sample.txt ) 

IVMRefresh.exe adds data to a screen on the local computer that has already been opened using IVMViewer.exe

IVMRefresh.exe will refresh only the Screen containing the specified text file.

If IVM ran the plugin C:\Program Files\NCH Swift Sound\IVM\IVMRefresh.exe with the argument C:\Program Files\NCH Swift Sound\IVM\Logs\view sample.txt then the IVM would add recently logged data to the already open screen.

3. IVMClose.exe 

IVMClose.exe FullPathName

Input : Input : FullPathName : the folder and filename of the file to be opened ( eg C:\Program Files\NCH Swift Sound\IVM\Logs\view sample.txt )

IVMClose.exe will close (clean shut down) the specified screen that has been opened using IVMViewer.exe

If IVM ran the plugin C:\Program Files\NCH Swift Sound\IVM\IVMClose.exe with the argument C:\Program Files\NCH Swift Sound\IVM\Logs\view sample.txt then the IVM would close the screen specified down.

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The above plugins for the IVM Telephone Voice Attendant which can be downloaded at www.nch.com.au/ivm.

For more information about using plugins, please see the IVM Help Pages.

A simple ivr showing how the three plugins can be used can be downloaded from www.nch.com.au/ivm


Licence: These plugins may be distributed freely so long as it is distributed for use only with IVM. NCH Swift Sound may revoke this licence at any time with notice.

(c) 2002 NCH Swift Sound

http://www.nch.com.au/action