Charged $39 for Copilot Pro+ but access terminated immediately upon cancellation — refund issue

[jangjohn]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Account Related

Body

Issue: Paid for Copilot Pro+ but lost access immediately upon cancellation

Hi everyone,

I'm hoping someone here has experienced the same issue or can advise on next steps.

What happened:

• I was subscribed to GitHub Copilot Pro+ at $39/month.
• On May 25, 2026, I cancelled my subscription. The cancellation confirmation clearly stated that the subscription would remain active until June 10, 2026 (end of the current billing cycle).
• However, my access to Copilot was terminated immediately upon cancellation — I was unable to use Copilot at all after that point.
• I had zero usage during this entire billing cycle (May 2026) prior to cancellation as well.

The problem:
I was charged $39.00 for a full billing cycle, but GitHub did not honor the stated access period (through June 10). The system explicitly told me I would retain access until June 10, but that promise was not kept.

This is both misleading and unfair — I paid for a service period that was then revoked immediately.

What I've done:

• I have already submitted a support ticket (#4413035) requesting a full refund.
• Support has not yet responded.

My questions:

1. Has anyone else experienced immediate access termination after cancellation despite being shown a future end date?
2. Is there any faster way to escalate this billing issue with GitHub?

Any help or shared experiences would be appreciated. Thank you.

[SAYANA-code]

If GitHub showed that your Copilot Pro+ subscription would stay active until June 10, then losing access immediately after cancelling does sound unfair.

Usually, cancelling a subscription only stops the next renewal — you should still keep access until the end of the paid billing period.

Since you already opened support ticket #4413035, that’s the right step. I’d suggest adding:

• a screenshot showing the June 10 expiry date,
• and proof that Copilot access stopped immediately after cancellation.

That will make the issue much easier for support to verify.

I haven’t seen this happen often, so it could be a billing or account issue rather than intended behavior.

Hopefully support resolves it quickly and refunds you fairly if access was removed before the paid period ended.

[NotAGago]

Wow theft lol

Im also robbed of $39 without any response from support...