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One Industry . Transforming Kenya

Surveys

DOCUMENTDOWNLOAD
Banking Industry Customer Satisfaction Survey 2025DOWNLOAD
Banking Industry Customer Satisfaction Survey 2024DOWNLOAD
Banking Industry Persons with Disability Accessibility ReportDOWNLOAD
Inuka Impact Evaluation Survey Report 2024DOWNLOAD
Banking Industry Customer Satisfaction Survey 2023DOWNLOAD
Banking Industry Customer Satisfaction Survey 2022DOWNLOAD
Total Tax Contribution of the Kenya Banking Sector – 2021DOWNLOAD
Environmental Risk Exposure in the Kenyan Banking Sector 2022DOWNLOAD
KBA Customer Satisfaction Survey 2021DOWNLOAD
Micro, Small & Medium Enterprises Survey Report 2021DOWNLOAD
KBA Customer Satisfaction Survey 2020DOWNLOAD
KBA Customer Satisfaction Survey 2019DOWNLOAD
KBA Customer Service Survey 2018DOWNLOAD
Realisation of Full Potential of the Agricultrural Sector: Is Commercial Financing a Core Missing Cog?DOWNLOAD
Financing Small and Medium Enterprise: The Reconciliation of Borrower-lender ExpectationsDOWNLOAD
Home Ownership SurveyDOWNLOAD
Mobile Banking SurveyDOWNLOAD

Requests for interviews and information from KBA should be directed to:

Ms. Christine Onyango

Director of Communications and Public Affairs,
Kenya Bankers Association