Expert MySQL Support Services
For all your MySQL support requirements – from day to day running to the most groundbreaking moonshot projects.
MySQL Support Services from Database Experts
MySQL Support services from Shattered Silicon give our clients peace of mind over their database estates. Databases are often the most critical part of infrastructure of any business, and our clients know that if they encounter difficulties with their MySQL databases, we will be there to provide consultative and technical support. Even if they have their own highly skilled technical staff, they know that our enterprise MySQL Support Engineers can usually solve those problems more quickly. This is because our MySQL Support Engineers have encountered and fixed the vast majority of such problems before. SLAs (Service Level Agreements) make sure our technical support is timely and efficient. Our MySQL database experts have extensive knowledge and decades of experience supporting MySQL and are available 24/7 to help ensure the business continuity of your business critical database systems.
Comprehensive MySQL Support Services
Shattered Silicon’s MySQL database experts provide on premises MySQL database support services in Europe and remote DBA support worldwide. Our MySQL Support specialists have consulted for some of the largest companies in a range of industry verticals. These include mobile and online advertising, commerce, fintech, banking, insurance, mobile and online gaming, social media and SaaS.
Whatever their environment, physical or cloud, our business customers know then can rely on timely support service and our knowledge and technical resources.
Whether you wish to migrate your MySQL database between servers or versions, into or out of the cloud, establish replication or reduce operational costs, our database administrators can assist and provide the enterprise grade support for MySQL and any associated services. Our experts have the knowledge and resources to help our enterprise business customers with their existing environment or migrate them to a new one, in the cloud or on premises.
Buy MySQL 24/7 Support services, and our expert MySQL support team will be standing by to help you with your database problems, from performance improvements (such as low latency execution), database troubleshooting, upgrades, migrations, outages and technical support. The most common areas where we are called upon to support are:
MySQL Performance
- Database performance optimization
- Configuration tuning
- Index optimization and tuning
- Query optimization
- Materialised views for reporting workloads
- Updates via new releases
MySQL Support Services
- Database performance troubleshooting
- Stability improvements
- Disaster recovery
- Technical support
- Consultative support
Remote MySQL DBA Services
- Managed MySQL support and DBA services
- Capacity planning and server sizing
- Advising on storage engines
- Proactive and reactive troubleshooting
How it Works
- We carry out a supportability check on your MySQL systems
- We configure SSM to monitor your supported MySQL servers and send alerts
- Once all the issues flagged up during the previous steps are addressed, we commit to responding to your calls in line with agreed SLAs
- In many cases, automated alerting will enable our experts to start working on rectifying any problems even before you call
Are Our Expert MySQL Support Services For You?
Our MySQL support services are not just for companies who cannot justify dedicated MySQL specialist staff. We help provide peace of mind for our enterprise business customers, knowing that they will have highly qualified, help from experts available to support them if anything goes wrong with MySQL database systems that their internal technicians may need support with, regardless of the environment.
We Support MySQL Servers
We are proud to support MySQL, the world’s most popular open source database platform. If the state of your MySQL database is causing you concern, we can help.
Contact us today for technical MySQL support! No sales chat, just MySQL expertise.
We can keep your business critical application and service running and maintain optimal database performance with our various technical support options and resources. Whether that’s optimising existing databases, implementing new improvements, updates and new releases, consultation, on premises visits or remote work.
MySQL Database
MySQL is the world’s most popular open source database. It is available for virtually all platforms and operating systems in use today. MySQL is currently owned by the Oracle Corporation, through its purchase of Sun Microsystems. Our certified MySQL support team has decades of experience with providing expert MySQL services to hundreds of clients within the MySQL community.
We also provide MySQL consulting services:
- SUBSCRIPTION BASED SUPPORT for MySQL
- 1-4 hour emergency response technical support SLA for production systems based on MySQL. On premises support in Europe and remote support worldwide. Includes setup of SSM for monitoring and alerting, a monthly health check and upgrade support.
- Price: From £260 / $350 / €300 per server / per month (billed annually)
- Consultancy services to help you with database and systems administration, monitoring, development (e.g. stored procedures), database architecture and migrations.
- Prices: £850 / $1150 / €950 per day
Gordan Bobic
- Lead MySQL Engineer
- 25 years of experience with MySQL
- Oracle certified as MySQL Administrator and MySQL Developer.
Jonathan Levin
- Principal MySQL Engineer
- 15 years of experience with MySQL
- Oracle Certified MySQL Developer
Charlotte Ruddick
- Monitoring Systems Specialist
- 15 years of experience
Why Choose Shattered Silicon Support Services for Your MySQL Databases?
Proven Effectiveness
Advanced expertise with open source tooling enable us to consistently deliver unparalleled results without vendor lock-in.
Proven Effectiveness
Advanced expertise with open source tooling enable us to consistently deliver unparalleled results without vendor lock-in.
Responsiveness
Our support services come with emergency response time SLAs, and alerting we deploy means we are often already solving the problems before you even raise the alarm.
What our customers are saying:
“The work carried out was excellent. Ten times better than Percona.”
“Gordan from Shattered Silicon consulted into Transactis at a time they were in need of an expert consultant to extensively optimise their MySQL database during a key software product launch. Feedback from the client was excellent at all times and indeed he was able to provide services above and beyond their expectations. Personally Gordan was a pleasure to work and I would gladly work with him again.”
“Shattered Silicon are an absolute pleasure to work with. Their technical skills are amazing and I would rate their abilities on par with the very best in the world. It’s obvious their team goes out of their way to learn, test and benchmark the latest features and functionality. They are able to communicate complex technical issues clearly to both technical and business people. They deliver what they promise and have never missed a deadline.”
“The Consultant from Shattered Silicon is an extremely knowledgeable and capable System Administrator who was key to supporting legacy systems as well as implementing new ones. They were flexible and displayed a great attitude, and I would happily work with them again.“
I can’t recommend Shattered Silicon highly enough! They were quick to respond and understand what we needed, knew immediately what action we needed to take and helped us apply their suggestions. They are quick to offer very detailed advice, and have been a real pleasure to work with (and will continue to work with in the future). In terms of value for money the benefit we’ve gained in just a few hours of their time has been fantastic!
CONTACT US:
Email: [email protected]
Tel:+44 7740 195136 (UK)
+1 681 345 6679 (US)
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