FAQ

Payment is simple with credit card or visa debit card with a secure TYRO link sent to you via email or SMS.

See our appointment fees.

Connect with and speak to a Travel Medicine doctor about your upcoming travel, personal health, risk factors, prevention and medical kit considerations. Need vaccines? Be referred with specific instructions to your local pharmacy or medical centre for vaccination. Receive your tailored medical kit at your door.

Convenience - from the comfort of your lounge or office, anywhere in Australia.

Access - to leading experts in the field of travel and tropical medicine.

Tailored advice - to your individual health, travel experience and activities.

Safe and efficient - without the need to travel or wait in busy, germ-filled medical reception areas.

Ideally, you should consider speaking to a travel medicine doctor 4-6 weeks before travel.

Whilst it is never too late to vaccinate for some diseases (e.g. hepatitis A) other vaccines are given as a course over a few weeks, whereas others require time to build up protection. If the individual doesn’t have a basic level of immunity from early childhood. A decent level of protection may not be possible if seen as a last minute traveller.

We recommend that the adults are present for the virtual travel medicine consultation, so discussion can be had around their individual health concerns. Children under the age of 16 do not need to be present. Our system can provide up to 4 links into a single consultation.

Yes, our secure link can be sent to your mobile phone via SMS or email. If you have a device (e.g. smart phone, tablet, laptop etc.) with a front facing camera, you will be able to join the video call.

Don’t have a camera or internet connection unable to support video call? No problem - a phone call consultation can be done instead.

Simply click on the Book Now link to book your appointment online.

If you don’t feel comfortable booking an appointment online, simply complete the “booking request form” with your details. Once we have reviewed your requirements we will contact you to arrange an appointment.

Once you have booked your appointment, you will receive via email or SMS a form to complete and submit prior to your virtual telehealth travel medicine consultation.

Depending on the type of vaccinations that are recommended, you may be able to get vaccinated at your local pharmacy or medical practice. Following a vaccination review and risk assessment by our travel medicine doctor, referral and/or e-scripts will be sent to the vaccination provider. Healthy Travel also has partner vaccination clinics for Yellow Fever.

Absolutely. Your travel medicine doctor will tailor your medical kit to your travel destination(s) and personal health considerations. The medical kit will then be packaged and delivered to your door.

Unfortunately, no. Medicare rebates for phone and telehealth are restricted to patient’s that have been seen face-to-face within the last 12 months in a physical medical practice. As a specialist provider of telehealth travel medicine, our services are not eligible for Medicare rebates. View our fees.

We understand that plans and appointments need to be changed at the last minute. We ask that where possible, please cancel your appointment at least 24 hours so not to incur a cancellation/ non-attendance fee.

Failure to attend an appointment or a cancellation with less than 24 hours’ notice will result in a cancellation fee, up to 100% of the cost of your appointment. This is at the discretion of the doctor the appointment was scheduled with. For more information please view our Late Cancellation and Non-Attendance Policy.

Ahead of your appointment you will be sent a form to complete with your travel details including destination(s), duration, style of travel/ accommodation, and activities (e.g. cruising, scuba diving, trekking etc.). You will also be asked to complete a brief health questionnaire and provide a copy of your vaccination records.

Yes, we offer travel medicine services Australia-wide. Whether you're in a major city like Adelaide, Melbourne, Sydney, Brisbane, Perth or in a regional area, you can access our services through virtual travel health consultations. Simply book an appointment online.