Privacy Policy

This Privacy Policy describes how Burnt Sky Pty Ltd Trading as The Business Social ("the Company", "we", "us", "our") collects, uses, stores and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all personal information collected through our website www.thebusinesssocial.com.au, our membership and mentorship programs, events, venue hire, and any other interactions with us.

Contents

Section 01

Who We Are

Burnt Sky Pty Ltd Trading as The Business Social (ABN: 81 686 842 535) is a Western Australian business providing membership, mentorship, community programs and venue hire services, primarily to women in business across regional Western Australia.

Website: www.thebusinesssocial.com.au
Email: hello@thebusinesssocial.com.au
Phone: +61 862 889 266
Address: 23 Durlacher Street, Geraldton, Western Australia

Section 02

What Information We Collect

We may collect the following categories of personal information:

Identity information: Full name, business name

Contact information: Email address, phone number, postal address

Account information, login credentials, membership details, program enrolment

Financial information, Payment details processed via secure third-party payment providers (we do not store card details)

Communications, enquiries, messages, event feedback, survey responses

Marketing preferences, Newsletter subscriptions, communication preferences

Technical information: IP address, browser type, pages visited (via cookies — see Section 8)

Event & booking information, Attendance records, Hire HQ bookings, event registrations

We only collect information that is reasonably necessary for our functions and activities.

Section 03

How We Collect Your Information

We collect personal information directly from you when you:

Register for a membership or program
Make a booking or purchase through our website
Subscribe to our newsletter or marketing communications
Contact us by email, phone or via our website contact form
Attend an event, workshop or retreat
Engage with us on social media
Complete a survey, quiz or application form

We may also collect information from third parties (such as payment processors or event platforms) where this is permitted by law.

Section 04

Why We Collect & Use Your Information

We use your personal information to:

Provide, manage and deliver our membership, mentorship and event services
Process payments and manage bookings
Communicate with you about your membership, programs or enquiries
Send you marketing communications, where you have consented
Improve our website, programs and services
Comply with our legal and regulatory obligations
Protect the safety and integrity of our community and services
Administer competitions, events or promotions

We will not use your information for any purpose that is incompatible with the reason it was collected, without your consent.

Section 05

Legal Basis for Processing

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, we handle your personal information on the following grounds:

Performance of a contract — to provide the services you have purchased or enrolled in
Your consent — for marketing communications and optional data uses
Legitimate interests — to operate and improve our business, where this does not override your rights
Legal obligation — where required to comply with Australian law

Section 06

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties in the following circumstances:

Service providers — including payment processors, email marketing platforms, booking systems, website hosting providers and event management tools, who are required to keep your data secure and use it only for the purpose we specify
Legal requirements — where required by law, a court order or government authority
Business transfers — in the event of a merger, acquisition or sale of assets, subject to confidentiality obligations
With your consent — where you have expressly agreed to sharing, such as featuring your business in our directory or community content

All third-party service providers are required to handle your data in accordance with Australian privacy law.

We may use third-party platforms including (but not limited to): Wix (website hosting), payment gateway providers, Mailchimp or similar (email marketing), and event booking platforms. These providers have their own privacy policies, which we encourage you to review.

Section 07

Marketing Communications

We may send you newsletters, event invitations and promotional materials by email. We will only do this where you have consented or where permitted by the Spam Act 2003 (Cth).

You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email, or by contacting us directly. Unsubscribing from marketing will not affect communications relating to your active membership or programs.

Section 08

Cookies & Website Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyse website traffic and understand how visitors use our site.

Cookies we may use include:

Essential cookies — required for the website to function correctly
Analytics cookies — such as Google Analytics, to understand how our website is used
Marketing cookies — to deliver relevant advertising (where applicable)

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

Section 09

Data Storage & Security

Your personal information is stored securely using industry-standard measures to protect against unauthorised access, disclosure, alteration or destruction.

Our website is hosted on Wix and payment processing is handled by secure third-party providers. We do not store credit card details on our systems.

While we take all reasonable steps to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but will notify you in accordance with our legal obligations if a data breach occurs that is likely to cause you serious harm.

Your information may be stored or processed outside of Australia where our service providers operate internationally. Where this occurs, we take steps to ensure an equivalent level of protection applies.

Section 10

How Long We Keep Your Information

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

As a general guide:

Active member and client records — retained for the duration of the relationship plus 7 years (in line with ATO record-keeping requirements)
Marketing preferences — retained until you unsubscribe or withdraw consent
Enquiry records — retained for up to 2 years
Website analytics data — retained in accordance with the relevant platform's default settings

When your information is no longer required, we will securely delete or de-identify it.

Section 11

Your Rights & Choices

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you
Correct any inaccurate, incomplete or outdated information
Request deletion of your personal information, subject to legal retention obligations
Withdraw consent for marketing communications at any time
Lodge a complaint if you believe we have mishandled your personal information

To exercise any of these rights, please contact us at hello@thebusinesssocial.com.au.

We will respond within a reasonable timeframe and in accordance with our obligations under the Privacy Act.

Section 12

Complaints

If you have a concern about how we have handled your personal information, please contact us in the first instance:

Email: hello@thebusinesssocial.com.au
Phone: +61 862 889 266

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992

Section 13

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make changes, we will update the "Last updated" date at the top of this page. Where changes are material, we will take reasonable steps to notify you (for example, by email or a notice on our website).

We encourage you to review this policy periodically.

Section 14

For any questions, requests or concerns regarding this Privacy Policy or our handling of your personal information, please contact us:

Company: Burnt Sky Pty Ltd T/AS The Business Social
Email: hello@thebusinesssocial.com.au
Phone: +61 862 889 266
Address: 23 Durlacher Street, Geraldton, Western Australia