ServiceOps: Balance speed and risk in DevOps

Increase service quality

Build an integrated ServiceOps toolchain with observability, automation, and AI at the core to help accelerate the speed of delivery, improve service quality, and reduce risks.

• Gain deep understanding of complex and evolving service infrastructure with automatic discovery and dynamic service modeling.

• Resolve incidents faster with shared knowledge and AI-assisted collaboration across teams

• Diagnose issues quickly with AI-powered root cause analysis, contextual topology, and service health timeline.

Learn more about BMC Helix ServiceOps

Supercharge your IT team productivity

Capitalize on AI agents that improve IT productivity while predicting and managing risks at scale.

• BMC HelixGPT Change Risk Advisor analyzes operations and service management data to identify risky changes and recommend remediations.

• BMC HelixGPT Vulnerability Resolver displays vulnerability risks prioritized by their potential impact on service health and recommends remediation steps.

• BMC HelixGPT Insight Finder surfaces key, in-context insights for better decision-making.

• BMC HelixGPT for Teams brings together stakeholders across the enterprise for incident collaboration.

• BMC Helix Discovery continuously scans assets and maps relationships across hybrid cloud environments.

• BMC Helix Agent Studio allows for no/low code creation and deployment of custom AI agents.

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Improve operational efficiency and reduce MTTR

Reduce incident noise and costs by using AIOps to create a single incident in ITSM for correlated events and associating the impacted CIs and services.

Collaborate in MS Teams with AI assistance to provide summaries, real-time updates, and coordinated responses to major incidents.

Learn more about AI agents.