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Webinar
BMC Discovery - Data Enrichment & Custom Nodes
Join us for an informative session with Matt, our Discovery Product Manager, as he dives into some of the advanced features of BMC Discovery. This webinar will focus on enhancing your understanding of data enrichment and custom nodes within the product.
Key Takeaways in this session:
Less-Known Features of BMC Discovery:
- Explore hidden gems within BMC Discovery that can enhance your data management and insight capabilities.
Utilizing Non-Taxonomy Nodes, Roles, and Relationships
- Learn how to create and use patterns that incorporate non-taxonomy nodes, defining custom roles and relationships to better represent your unique environment.
Extending the Taxonomy for Custom Data into the CMDB:
- Discover how to extend the existing taxonomy to integrate custom data into the Configuration Management Database (CMDB), enabling more comprehensive and accurate data representation.
Webinar
Unlock Your Data Initiatives with DataOps
In today’s data-driven world, businesses are investing heavily in data and analytics to gain actionable insights. Yet, many organizations struggle to operationalize data initiatives at scale, with 80% of time spent on repetitive tasks rather than value-added work. This is where DataOps comes in.
Join us for our webinar as we explore how DataOps, powered by workflow orchestration platforms like Control-M and Control-M SaaS, can streamline data pipelines, automate complex workflows, and deliver business-critical insights faster.
With tools designed to handle hybrid environments, predictive SLAs, and out-of-the-box integrations, BMC Software’s solutions help companies achieve data-driven outcomes, improve efficiency, and scale operations seamlessly.
Don’t miss this opportunity to learn how to maximize your data investments.
Attend and Learn:
- Introduction to DataOps: Understand how applying agile and DevOps practices to data management can streamline your processes and enhance your data initiatives and thereby bring more control over data.
- Overcoming Common Challenges: Learn why data projects often fail and how DataOps can help you navigate complexities, automate repetitive tasks, and thereby address talent shortages.
- Essential Capabilities of a DataOps Platform: Discover the key features your workflow orchestration platform must have to ensure success, and how data can be set to operation and thereby seize the opportunity to address Business challenges better.
Webinar
Smart Reporting To Helix Dashboards Customer Workshops (APAC)
- Workshop Scope
- Intro to BMC's move from SR to HD
- Review OOTB Reports
- Review Query Builder
- Tips on creating your own reports
- Migration Process & Best Practices
- Additional Resources
- Product Roadmap
- Next Steps
Webinar
Service Collaborator Use Cases in 26.1 - Enhancing Efficiency Across ITSM & BWF
Join our exclusive webinar on Service Collaborator!
In release 26.1, Service Collab introduces a powerful set of capabilities designed to elevate cross-team coordination, streamline service operations, and boost service quality across both ITSM (Service Management) and BWF (Business Workflow) environments. This webinar will walk you through the most impactful new use cases, demonstrating how intelligent automation and agentic workflows help teams resolve issues faster, reduce manual effort, and deliver more responsive service experiences. You will gain a clear understanding of how these features can be applied in real scenarios to improve productivity, consistency, and customer satisfaction.
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Key topics covered:
- Sentiment Analysis (BWF): Automatically detect customer sentiment to prioritize responses, route work more effectively, and proactively address at-risk interactions.
- Auto Follow-Up (ITSM):Ensure timely updates and prevent ticket stagnation with automated follow-up actions triggered by context and workflow activity.
- Support for Complex Queries in Agentic Chat (BWF): Empower agents and end users with AI-driven assistance capable of interpreting and resolving multifaceted requests through intelligent, multi-step reasoning.
- One-Click Incident Summarization (ITSM): Accelerate handoffs and resolution with instant, AI-generated incident summaries that extract key details while reducing manual documentation time.
Join us to explore how Service Collaborator 26.1 brings next-level intelligence and automation to your service operations.
Webinar
Discover, Understand, Optimize - Storage with Helix Discovery
What's inside?
Modern organizations can’t optimize what they can’t see. Yet storage environments remain complex, fragmented, and costly to manage.
In this webinar, we’ll show how Helix Discovery Storage delivers clear, actionable insight across your storage estate helping leaders make faster, better decisions. Learn how to uncover what you have, how it’s used, and where risk, cost, and opportunity exist, so you can plan with confidence and move forward with clarity.
Designed for IT Administrators and business leaders, this session focuses on outcomes: visibility, control, and value.
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Key Takeaways:
- Clear visibility across your storage estate
- Insight into usage, risk, and cost drivers
- Better decisions for optimization and modernization
- Stronger foundations for migration and transformation
Webinar
BMC Helix Dashboards – Behind the Scenes
Ever wondered what’s really going on behind Helix Dashboards content panels? Join us for an interactive follow-up session where we break them down, show how the dynamic data works, and discuss how you can implement the same ideas yourself. Open forum, open questions.
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What this session will cover:
- How Helix Dashboards unifies data from across the Helix platform including AiOps, ITSM, Discovery, CMDB, and BHOM
- Real-world examples focused on measurable business outcomes
- Tips and tricks for building fast, dynamic, and reusable dashboards
- Full transparency into dashboard backend configuration to show how dynamic content functions
- Access to session content post-event, including dashboard assets and backend details
- Using dashboards to support ITSM, ServiceOps, and AIOps workflows
- Open discussion and peer sharing—attendees are encouraged to showcase their own dashboard ideas
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Who should attend:
- ITSM and Service Management professionals
- Asset, Configuration, and Discovery
- Operations teams seeking data-driven insights and improved MTTR
This session is ideal for anyone looking to move beyond static reporting and use Helix Dashboards as a powerful, dynamic tool for insight, adoption, and continuous improvement.
Webinar
Helix Admin Forum - Boots' Journey with Service Modelling & AIOps
Helix Admin Forum—a must-attend event for Service & Operations professionals looking to network, exchange ideas, and discover new innovations.
We are excited to invite you to our upcoming Helix Admin Forum - a must attend event for Service & Operations professionals looking to network, exchange ideas, and discover new innovations!
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Customer Story:
Rav Shrivastav from Boots will share how their team mapped over 270 key services using Helix Discovery, enabling advanced ServiceOps use cases such as:
- Event noise reduction & probable root cause analysis to reduce MTTR
- Change impact simulation to accelerate change and minimise risk
- Tech Corner Our Solution Engineering team will demonstrate the HelixGPT-powered ‘Agent Builder’, showcasing real-world scenarios and the measurable value it brings to service operations.
- Quiz: Take part in a quick quiz for your chance to win a great prize!
Feel free to forward this invitation to colleagues who may be interested. We look forward to seeing you there!
Webinar
What’s New in the Digital Workplace 26.1
Join our exclusive webinar on Digital Workplace 26.1!
The Digital Workplace just took a major leap forward and release 26.1 is packed with innovations designed to improve adoption, accelerate deployment, and deliver richer employee experiences.
Join Karl Anders Falk and Deepak Rudra for an energetic walkthrough of what’s new, what’s improved, and how these updates can make a real difference for both IT teams and end users.
In this webinar, you’ll explore:
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Smarter, richer AI interactions
- MS Teams users can now upload images and use rich text (RTF) for more dynamic conversations with HelixGPT
- Richer knowledge answers with in-line images directly in chat responses
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Faster, better live support experiences
- Helix Live Chat handover improvements that reduce wait times and seamlessly capture user feedback
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Quicker deployment, higher adoption
- Out-of-the-box Employee Navigator for Helix welcome page to dramatically reduce time to deploy
- A new floating icon that boosts visibility and drives user engagement
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Expanded access and reach
- Anonymous user access for Employee Navigator for Helix, extending the reach of your guest portal
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More power for service teams
- Catalog Curators can now create request surveys, edit existing services and create BWF cases, streamlining service management end to end
- Richer usability and questionnaire enhancements to deliver delighted end user experience
- What it all means for your digital workplace strategy —and what’s coming next
Whether you’re focused on AI-powered support, employee self-service, or faster time-to-value, this session will give you practical insights and inspiration to get the most out of Digital Workplace 26.1.
👉Save your spot and join us to see these powerful new capabilities in action.
Webinar
The Helix On-Prem Troubleshooting Toolkit - HITT, HCT & Autofix in Action
Troubleshooting complex Helix On-Prem environments can be time-consuming and reactive without the right tools.
In this webinar with Product Management and Product Development, we’ll explore the Helix On-Prem Troubleshooting Toolkit -HITT, HCT, and Autofix. We will show how these capabilities work together to accelerate diagnosis, reduce downtime, and improve operational confidence.
In this session, we will cover:
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What the tools are
- Overview of HITT, HCT, and Autofix
- The problems each tool is designed to solve
- How they complement each other in troubleshooting workflows
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When to use them (key use cases)
- Common operational and support scenarios
- Performance, configuration, and stability troubleshooting
- Automating and validating fixes in On-Prem environments
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Live demonstration
- Quick walkthrough of the tools in action
- Realistic troubleshooting scenarios and outcomes
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Future direction and roadmap
- Roadmap items related to troubleshooting (led by Sayan)
- Agentic concepts and next generation troubleshooting approaches
- Configuration intelligence
- Interactive Q&A and guided diagnostics (discussion with Don)
- Automated log analysis and RCA agent concepts
- Plans for further productizing HITT
Whether you are planning an upgrade or looking to optimize your existing environment, this webinar will offer valuable insights to help you get the most out of the latest BMC Helix OnPrem deployment capabilities. We look forward to your participation.
Webinar
Execute Reconciliation in Helix ITSM- The Backbone of Clean Upgrades
Join our exclusive webinar on reconciliation in Helix ITSM
Reconciliation is essential to keeping Helix ITSM data accurate, trusted, and upgrade ready.
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In this webinar, we’ll cover:
- What Execute Reconciliation is and why it matters
- How auto-reconciliation runs during upgrades
- The impact of reconciliation on upgrading success and data integrity
- Key forms involved and what happens behind the scenes
- Why backend records are created and why they matter
We’ll wrap up with a live demo of Execute Reconciliation and an open Q&A to address real-world scenarios and best practices.
Webinar
What’s New in BMC Helix ITSM 26.1: Evolving agentic AI from assistance to execution
Most ITSM teams are already using AI to help with routing, classification, and recommendations. But a lot of everyday service work still relies on manual follow-ups, repeated status checks, and extra effort to get tickets properly closed.
In this session we will be joined by Betty and Kapil, two of our product managers, to walk through what’s new in BMC Helix ITSM 26.1 and how HelixGPT is being used to take care of more of that routine service work directly. We’ll look at how customer follow-ups, incident summaries, and Major Incident Reports can be handled more consistently, and show how a value dashboard makes the impact of AI easier to see and explain.
Join us to see how BMC Helix’s agentic AI moves beyond assistance to execution, and how that shift helps ITSM teams demonstrate real value to their stakeholders.
Webinar
Proactively strengthen security posture and resolve service disruptions with AgenticOps
With AgenticOps, you’re not clicking through five dashboards and drilling down to find answers. You’re orchestrating, with context-aware agents who understand the task, know the rules, and solve problems.
Join us to learn how we’re advancing our AIOps and Automation and Compliance solutions with new capabilities to strengthen your security posture and resolve service disruptions faster:
- Agentic vulnerability management and patching that uses AI agents to continuously scan, prioritize, and remediate security flaws in real time
- AI for SRE that identifies the root cause and resolves incidents faster, with alarm policies that reduce false positives via intelligent multi-metric correlation
- IPsec logical network relationship and containerized software relationship discovery to accelerate root cause analysis
Webinar
What’s New in BMC Helix ITSM 26.2: Delivering better service management experiences
Many service management teams are increasing their use of AI agents to offload many manual tasks from overworked service desk staff. Other teams are unlocking staff productivity with agentic AI agents that don’t just make suggestions but also can act in concert with your staff.
Join our upcoming webinar to discover the latest innovations in BMC Helix ITSM with the 26.2 release. Our session will explore new features that streamline workflows, enhance user experiences, and optimize service management resources.
Our speakers will walk through key enhancements, including:
- Leverage Helix ITSM to improve IT service management outcomes with an AI agent that autonomously manages the ticket lifecycle
- Automate post‑incident reviews by turning incident data into structured insights, clear root cause analysis, and actionable improvements that reduce repeat incidents
- Increase MSFT Teams integration to bring Employee Navigator workflows directly into MSFT Teams, boosting productivity, clarity, and adoption across your team
Webinar
From Reactive to Predictive - Transform Your Operations with BMC Helix 26.1's Enhanced AIOps Foundation
Learn how the latest enhancements enable earlier issue detection, faster root cause analysis, and more proactive service management—so teams can prevent disruptions before they impact the business.
IT teams can’t afford to stay in reactive mode. Join this webinar to see how BMC Helix 26.1’s enhanced AIOps Foundation helps organizations shift to predictive operations using AI-driven insights and automation.
In this session, you’ll learn how to:
- Accelerate root cause analysis with intelligent insights
- Improve service reliability across hybrid and cloud environments
- Build a scalable foundation for proactive, AI-driven operations
Plus:
- Live demo showcasing the latest capabilities
- Interactive Q&A with product experts
Transition from TSOM to AI-driven, agentic operations using AIOps.
Webinar
Save Time and Scale Efficiently with BMC Helix Agentic AIOps and Automation
Learn how to leverage BMC Helix Agentic AIOps, server automation and vulnerability risk remediation to improve operational efficiency and compliance. Learn how to use BMC Helix AIOps to streamline Nutanix infrastructure management. See a live demonstration of how AI agents streamline patch management, vulnerability remediation and operations analysis.
We’ll cover:
- AI’s role in accelerating and automating root cause analysis
- How AIOps ensures availability for Nutanix infrastructure
- How to scale efficiently with automation in patching and vulnerability management
Webinar
BMC Helix Dashboards 26.1 Overview
Join this webinar to explore what’s new in BMC Helix Dashboards 26.1 and see how the latest enhancements help teams gain faster insights, improve reporting, and demonstrate measurable value.
We’ll walk through key updates designed to make dashboards more intuitive, actionable, and impactful followed by a live demo showcasing the new capabilities in action.
In this session, you’ll see:
- The new Insight Finder UI for faster, easier discovery of insights
- Improved scheduling and export options for streamlined reporting
- Value realization dashboards for GPT, highlighting AI-driven impact
- A live demo of Helix Dashboards 26.1 enhancements
Perfect for teams looking to turn data into clear, actionable intelligence with less effort.
Webinar
Helix Dashboards - One Dashboard to Rule Them All!
In today’s fast-paced digital landscape, managing and analyzing data from multiple sources can be overwhelming. Join us for an insightful webinar on Helix Dashboards, the ultimate solution for streamlining your IT operations and decision-making.
We’ll demonstrate how Helix Dashboards unify data from Events, ITSM, and Discovery into one powerful, customizable graphic dashboard, giving you complete visibility and control.
Key Highlights:
- Truly Unified Data: See how Helix brings together data from Events, ITSM, and Discovery in a single, dynamic dashboard.
- Drill-Down Insights: Instantly dive deeper into any panel to uncover trends, and actionable insights.
- Explore Relationships: Understand how incidents, alerts, and assets interconnect with visual relationships across all data sources.
- Actionable Control: Monitor key metrics and make faster, more informed decisions.
Helix Dashboards simplifies complex data, empowering you to optimize IT service operations with a unified, all-in-one view. Don’t miss out on discovering how to transform your approach to IT management.
Webinar
Live Webinar Series – What’s New in 26.1 On-Prem: Release Enhancements and Containerized Jenkins Spotlight
Troubleshooting complex Helix On-Prem environments can be time-consuming and reactive without the right tools.
Join us for a deep dive into the Helix 26.1 On-Prem release, highlighting the latest enhancements designed to improve performance, stability, and operational efficiency. This session will also showcase Containerized Jenkins, exploring how it simplifies ITSM deployments.
In this session, we will cover:
- Helix 26.1 On-Prem release enhancements
- Technology enhancements and use of F5 Community Nginx
- Key improvements in performance, reliability, and usability
- Features designed to streamline administration and operations
- Containerized Jenkins spotlight
- Why containerization was introduced
- Architecture and operational benefits
- Impact on existing Jenkins setups and migration considerations
- Deployment and Upgrade guidance and best practices
- Containerized Jenkins spotlight - improvement details and demo
- Tips for a smooth transition to 26.1
- Live Q&A
- Opportunity to ask questions and discuss real-world scenarios
This webinar is ideal for customers and partners planning an upgrade to 26.1 or looking to modernize their On-Prem CI/CD infrastructure.
Whether you are planning an upgrade or looking to optimize your existing environment, this webinar will offer valuable insights to help you get the most out of the latest BMC Helix OnPrem deployment capabilities. We look forward to your participation.
Webinar
The Cincinnati Insurance Companies’ Journey with Self-Service using Digital Workplace
What does it really take to move beyond SharePoint and deliver a modern, employee-centric Digital Workplace?
Join us for an inside look at The Cincinnati Insurance Companies’ transformation journey, as we sit down with Chas Eddingfield, IT Service Manager, to explore how they evolved their digital workplace strategy to improve self-service, streamline IT delivery, and elevate employee experience.
In this session, Chas will share candid insights into the challenges that Cincinnati Insurance faced.
Focus Topics:
- Modernizing with Digital Workplace
- Improving Self-service capabilities
- How Innovation Suite with Digital Workplace became the catalyst for change
- Real-World outcomes from Implementation
Agenda Highlights:
- Why Cincinnati Insurance decided to move beyond SharePoint
- The key challenges of building an effective self-service experience
- How their Digital Workplace strategy took shape
- How Innovation Suite enables automation, knowledge management, and self-service
- Lessons learned and best practices from real-world implementation
- Measurable outcomes and the impact on IT service delivery
Tech Corner:
- Get a deeper technical perspective with Mike Verde from BMC’s Solution Engineering team, who will showcase how the solution works behind the scenes.
Interactive Quiz:
- Put your knowledge to the test in a quick, interactive quiz—and you could walk away with an exciting prize!
Whether you’re considering a Digital Workplace transformation or looking to enhance self-service and IT efficiency, this session offers practical insights you can apply right away.
Feel free to spread the word and extend this invitation to your colleagues!
Webinar
From Telemetry to AIOps - Introducing MetricsHub and an AI-Driven Assistant for BMC Helix
Monitoring is evolving toward OpenTelemetry, unified telemetry pipelines, and AIOps. BMC Helix customers need a way to expand observability without disrupting existing workflows.
We will also introduce M8B, an AI assistant that builds on MetricsHub telemetry to enhance AIOps workflows. M8B enables teams to interrogate their infrastructure using natural language, accelerate root-cause analysis, and support guided or automated remediation, directly aligned with BMC Helix’s AIOps vision.
We also showcase an AI assistant that leverages MetricsHub data to accelerate root-cause analysis, support guided or automated remediation and enable natural language exploration of infrastructure.
Key takeaways:
- Extend Helix observability with MetricsHub
- Normalize and feed telemetry into Helix AIOps
- Speed root-cause analysis and remediation
- Preserve and build on existing monitoring
Webinar
Guided Learning Experiences | BMC HelixGPT Hands-On Agent Workshops
Join our expert-led BMC Helix Agents Workshops, designed exclusively for customers looking to configure, deploy, and optimize key HelixGPT capabilities — including Service Collaborator, Service Catalog Curator, and Insight Finder.
In this hands-on session, you’ll work directly with our product experts to build fully functional instances of these powerful tools within your own environment. Whether you’re just getting started or looking to fine-tune your configuration, you’ll leave the workshop with operational solutions ready to enhance service efficiency, improve employee experiences, and deliver actionable insights.
Each module focuses on practical setup, integration, and best practices to help your organization unlock the full potential of BMC Helix Agents:
- Service Collaborator: Streamline workflows and improve collaboration across service teams.
- Service Catalog Curator: Enable intelligent content curation to surface the right knowledge at the right time.
- Insight Finder: Configure and deploy analytics for faster, smarter decision-making.
What to Expect:
- Step-by-step configuration guidance from product experts.
- Real-time support and troubleshooting.Real-time support and troubleshooting.
- Best practices for setup, integration, and optimization.
Who Should Attend:
System administrators, service owners, and anyone responsible for deploying, managing, or optimizing BMC Helix Agents.Webinar
BMC Helix User Group Day Germany
Bringt BMC Helix-Kunden, Produktexperten und Kollegen zu einem ganztägigen virtuellen Austausch, Lernen und Networking zusammen. Ziel der Veranstaltung ist es, Ihnen praktische Einblicke zu geben, wie BMC Helix-Kunden GPT Agents bereits heute einsetzen, welche Innovationen auf der BMC Helix-Roadmap stehen und wie Sie durch direktes Feedback aktiv zur Weiterentwicklung beitragen können.
- Anmeldung Die Teilnahme ist kostenlos.
- Eine vorherige Anmeldung ist erforderlich.
Webinar
Catalog Request Agent & MCP Tools in Employee Navigator
During this session, we’ll walk through how the Catalog Request Agent improves the service request experience by understanding user intent, recommending the most relevant catalog services, and automatically responding to questions based on conversation history. This helps users quickly find the right catalog service without needing to search through hundreds of items.
The session will be co-hosted by our product team Deepak and Daria alongside Kaf. You’ll also hear insights from our DWP Product Manager, Karl Anders-Falk, who will be leading parts of the session and sharing lessons from 26 years at BMC and 45+ years in the industry ahead of his well-earned retirement. Karl will also offer perspectives on emerging trends such as agent collaboration and vibe coding.
Agenda:
- Catalog Request Agent basics
- Understands user intent
- Suggests the right catalog item
- Smarter service requests
- Uses conversation context
- Reduces follow-up questions
Best Practices:
- Utilizing the Catalog Request Agent’s intelligence
MCP Integration:
- What Model Context Protocol (MCP) is
- Connect to thousands of MCP servers
- Demo of example use cases
We’ll also include a short live demonstration to show how these capabilities work in practice.
Webinar
Unified Service Management: Bringing AI-Powered CSM into Your ESM Strategy
Join BMC Helix and CyberMak in this session to discover how embedding AI-driven CSM into your ESM strategy unlocks a unified, scalable service experience, from frontline agents to the C-suite
The future of enterprise service management is here and it's intelligent, connected, and built for scale. Fragmented service operations and reactive workflows are no longer acceptable. Your customers expect faster resolutions, your agents deserve smarter tools, and your business demands measurable outcomes.
BMC Helix for Customer Service Management (CSM) is changing the game.
In This Webinar, We'll Cover:
- AI-Powered CSM — Intelligent case routing, summarization, knowledge suggestions, and SLA prediction to accelerate resolution
- Persona-Driven Value — Productivity and performance insights tailored for agents, managers, and executives
- Unified Platform Overview — Case management, knowledge, automation, and analytics modernized on a single platform
- Service Intelligence — Real-time dashboards that proactively improve SLA performance and service quality
- Business Outcomes — Faster resolution, higher productivity, improved SLA compliance, and better customer satisfaction
The era of siloed, reactive customer service is over. Organizations unifying their operations on an intelligent platform are pulling ahead!
Webinar
Live Cross-Product Mastery with Helix Dashboards, APIs & Real-Time Insights
Helix Dashboards simplifies complex data, empowering you to optimize IT service operations with a unified, all-in-one view. Don’t miss out on discovering how to transform your approach to IT management.
A fast-paced, live session where BMC Helix experts step out of their comfort zones to showcase their peer’s product area with Rod taking on Operations Management, Rich on Discovery, and Matt leading ITSM. They will come together through Helix Dashboards.
See how to turn complex data into a single, actionable view and learn new ways to connect insights across your Helix ecosystem.
What you’ll learn:
- Build powerful views using API data sources in Helix Dashboards
- Navigate and understand JSON structures, fields, and attributes
- Apply practical Discovery API examples in real scenarios
- Connect data across Operations, Discovery, and ITSM for better outcomes
Why attend:
- Live, cross-product demonstrations
- Real use cases—not just theory
- Fresh perspectives from expert presenters
Webinar
Guided Learning Experiences - BMC HelixGPT Hands-On Agent Service Collaborator
Join our expert-led BMC Helix Agents Workshops, designed exclusively for customers looking to configure, deploy, and optimize key HelixGPT capabilities — including Service Collaborator, Service Catalog Curator, and Insight Finder. First up will be our Service Collaborator session in Spanish and over the coming months we will work towards the other agents
In these hands-on sessions, you’ll work directly with our product experts to build fully functional instances of these powerful tools within your own environment. Whether you’re just getting started or looking to fine-tune your configuration, you’ll leave the workshop with operational solutions ready to enhance service efficiency, improve employee experiences, and deliver actionable insights.
Each module focuses on practical setup, integration, and best practices to help your organization unlock the full potential of BMC Helix Agents:
- Service Collaborator: Streamline workflows and improve collaboration across service teams.
What to Expect:
- Step-by-step configuration guidance from product experts
- Real-time support and troubleshooting
- Best practices for setup, integration, and optimization
Who Should Attend:
- System administrators, service owners, and anyone responsible for deploying, managing, or optimizing BMC Helix Agents.
Webinar
Helix On Prem ITSM & ITOM - Networking & Security, What’s Changing & How to Prepare
Helix On‑Prem deployments continue to evolve to support modern, scalable IT service management (ITSM) and IT operations management (ITOM) environments. As part of this evolution, customers may notice updates and clarifications related to ingress, networking architecture, and supported ingress technologies across recent and upcoming Helix releases.
In this webinar, the Helix Platform Product Management and Architecture teams will walk through the current and evolving networking model for Helix On‑Prem, with a particular focus on ingress controllers, platform recommendations, and emerging standards such as the Gateway API. The session is designed to help customers, partners, and technical teams understand how networking is handled today, what options are supported, and how to align deployments with the platform’s direction.
Key topics include:
- Current ingress and networking architecture
An overview of how Helix On-Prem handles ingress and traffic management today. - Ingress controller options and image sources
Clarifications on supported ingress controller choices and recommended image sources. - Gateway API and future networking direction
How newer Kubernetes networking standards fit into the Helix On-Prem roadmap. - Operational considerations
What teams should review or validate in their environments to ensure stable and consistent networking behavior. - Security as a supporting consideration
How security requirements intersect with networking choices, without changing existing support expectations. - Live Q&A
Open discussion with the Helix Platform team on real customer scenarios and deployment questions.
This session complements prior webinars on release highlights and troubleshooting, offering a focused technical deep dive into networking and ingress for Helix On‑Prem environments. Attendees will gain practical insights to confidently manage ingress and networking decisions while maintaining reliable ITSM and ITOM operations.
Feel free to spread the word and extend this invitation to your colleagues!
Webinar
From Concept to Deployment - Blueprints in BMC Helix
The session wraps up with a short live demo to show these capabilities in action.
What you’ll learn:
- Why Blueprints matter - What Blueprints are and the business value they deliver speed, consistency, and reduced implementation effort
- Best‑practice approach - Practical guidance for designing and executing successful Blueprint‑driven projects
- Using the BMC Helix Library - How to leverage prebuilt assets to accelerate outcomes and avoid reinventing the wheel
- Quick demo - A short walkthrough showing how Blueprints and the BMC Helix Library work together in practice
- Services offered - How our Blueprint‑led services can support your journey, from advisory and design through implementation and optimization
Feel free to spread the word and extend this invitation to your colleagues!
Webinar
From Complexity to Control: Analyst Research on Agentic AI in ITOps
AI adoption in IT operations is accelerating, but many organizations are still navigating the gap between early experimentation and measurable outcomes. New research from Omdia, based on a survey of 385 IT and data professionals, highlights a clear shift: enterprises are moving beyond copilots toward more autonomous, agentic AI, driven by rising complexity, cost pressures, and the need for more efficient operations.
Join Jim Frey, Principal Analyst at Omdia and Ryan Manning, Chief Product Officer at BMC Helix as they explore what these findings mean in practice—and where organizations should focus next. This session will go beyond the data to examine how leading teams are applying agentic AI within real operational environments, connecting workflows, data, and automation to drive meaningful outcomes.
Together, they’ll discuss:
- Why complexity and cost efficiency are the top drivers shaping AI adoption in ITOps
- How organizations are progressing from copilots to more autonomous, governed AI systems
- The growing importance of cross-domain orchestration across IT operations
- Why security, privacy, and governance are becoming central to AI strategy
- How to move from experimentation to measurable impact, with metrics that matter
Webinar
Navigating the Middle - Managing the Transition with AIOps
In this webinar, we explore how an AIOps-driven approach helps you manage this transition with confidence and control. We’ll focus on how to maintain visibility, ensure accurate routing, and prevent service disruption as environments evolve.
Two companies, alike in vision, enter a merger yet between them lies a complex integration journey where clarity, ownership, and control are often challenged.
Mergers in IT environments are rarely a simple cutover, they involve a complex transition phase where clarity is often lacking. While pre-merger environments are well-defined and post-merger states are structured, the “middle ground” introduces operational challenges that can impact service delivery.
Key topics include:
- How to merge one customer environment into another without losing operational continuity
- Defining and managing pre-merger and post-merger states effectively
- Handling the middle ground where systems, ownership, and processes overlap
- Ensuring devices are properly transitioned and tracked throughout the process
- Reducing operational costs by eliminating time wasted identifying alert ownership across merged teams
- Ensuring faster resolution times by preserving operational context as systems and responsibilities evolve
- Maintaining accurate ticket routing so incidents reach the correct teams
- Avoiding service disruption during organizational and infrastructure changes
- Planning and executing the transition using AIOps best practices
- What needs to be configured and managed in Helix to support a successful merger
Join us to learn how to navigate the full merger lifecycle from preparation to stabilization, using AIOps to reduce risk and improve operational outcomes.
Webinar
Supercharging IT Operations: SRE agents, GPU metrics optimization, and capacity risk management
In this webinar, you’ll see how AI SRE agents and humans can work together to help monitor and optimize systems at scale.
You’ll learn how to:
- Speed incident investigation and collaboration by leveraging BMC HelixGPT AI agents for root cause analysis and incident management
- Control spend and avoid outages for GPU based infrastructure by optimizing GPU performance and predicting bottlenecks
- Strengthen compliance and collaboration by giving operations and security teams a shared, consistent view of vulnerability risk and recommended remediations
Webinar
BMC Helix Service Management 25.4 transforms enterprise IT work with new AI powered skills
Join us in this webinar to learn how new AI powered functionality delivered in the latest BMC Helix Service Management release will help your organization achieve new levels of Service Management excellence. We will demonstrate how BMC Helix’s updated AI powered solution will:
- Help support teams work together more effectively to speed resolutions, helped by AI driven insights and automation
- Allow IT and business process owners to use simple natural language instructions to create their own autonomous AI agents in support of their end users
- Simplify service management with automated impact analysis, improved knowledge management, and participant recommendations for more proactive collaboration
Webinar
Ascent - AI Service Management
You are invited to our exclusive, by-invitation only, webinar series exploring how BMC Helix is harnessing the next wave of agentic AI to transform AI-Service Management (AISM) and AI-Operations Management (ITOM).
Join us to learn how agentic, the next wave of artificial intelligence, will reshape service and operations management. This webinar series, Agentic Ascent with Helix, provides a strategic roadmap into the future of autonomous, reasoning and proactive AI. We will move beyond the hype to deliver actionable insights on how to prepare for, implement, and leverage the power of the HelixGPT fleet of intelligent agents. Explore the evolving capabilities, understand the core strategies for successful adoption, and discover how to build your organization's blueprint for navigating the transformative impact of agentic AI led service and operations management.
Webinar
BMC Helix 26.1 & 26.2 - Advancing AI-Driven Service Management (ITSM) and Business Workflows
In this webinar, Kapil will showcase the latest innovations in BMC Helix 26.1 and 26.2, highlighting how AI-powered capabilities, enhanced ITSM features, and unified business workflows are transforming service management across the enterprise.
The 26.1 and 26.2 releases of BMC Helix Service Management focus on advancing AI-driven service operations, automation, and unified workflow experiences across ITSM and enterprise business services.
The updates emphasize:
- Agentic AI (HelixGPT) to improve productivity and decision-making
- Autonomous Agents
- Workflow automation & orchestration across IT and business functions
- Enhanced user and agent experience through smarter interfaces and insights
- Data quality, observability, and service visibility improvements
Overall, these releases strengthen the transition toward autonomous, insight-driven service management (ServiceOps) by combining ITSM, AIOps, and business workflows in a unified platform.
Webinar
What’s New in the Digital Workplace 26.2
Join us to explore the latest innovations in the BMC Helix Digital Workplace 26.2 release, designed to make employee self-service smarter, faster, and more human. This webinar covers breakthroughs in the Employee Navigator, including voice-powered conversations, real-time screen sharing for troubleshooting, and image-rich knowledge answers alongside new capabilities for the Catalog Curator, Guest Portal, and enterprise notification management. Whether you support employees or guests, you'll see how AI-driven features and UX improvements are reshaping the service experience.
Key topics include:
- Voice and screen-sharing support in Employee Navigator
- Image display in knowledge responses
- Request on behalf of others and unlimited chat interactions
- Dynamic questions and one-click actions in Catalog Curator
- Guest Portal live chat and embeddable chat panel
- Smarter search filters and enterprise notification controls
Webinar
What’s New in Helix Dashboards 26.2
Join us for an in-depth look at the latest innovations in Helix Dashboards 26.2. In this session, we’ll explore newly available products within Insight Finder and highlight expanded support for additional models, helping you unlock deeper operational insights.
Discover new products now available in Insight Finder and support for additional models. Learn about the benefits of upgrading to Grafana 12. See which new languages are supported in Helix Dashboards, including Insight Finder.
Find out how to set up Elevated Dashboard Access, allowing executives to run dashboards without needing an ITSM license.
Whether you’re looking to optimize performance, expand accessibility, or stay current with the latest features, this webinar will provide practical guidance and key takeaways to help you get the most from Helix Dashboards 26.2.
Webinar
Ask The Experts – On-Premise Deployments in ITSM & ITOM
As organisations balance cloud adoption with security, compliance, and performance requirements, on-premise deployments of ITSM and ITOM continue to play a key role in enterprise IT strategies.
This “Ask The Experts” session brings together experienced practitioners to share insights, practical guidance, and real-world lessons for designing, implementing, and managing on-premises environments effectively.
Potential Key Topics:
- On-premise ITSM & ITOM deployment models and key use cases
- Architecture, scalability, and performance best practices
- Security, compliance, and governance considerations
- Common implementation challenges and how to address them
- Lessons learned from real-world enterprise deployments
- Optimizing operational efficiency in on-premises environments
Don’t forget to bring your questions to our team, your questions, our collaboration, as we explore practical solutions and shared experiences to help you get the most out of your on-premise ITSM & ITOM landscape.
The session will give attendees the opportunity to engage directly with experts.
Webinar
Ascent Webinar Series - Service Management - June update 2026
In this webinar, Ken Wooten and Jon Stevens-Hall discuss Change Coordinator, a Helix AI agent about to be released that will support change management across planning, risk assessment, execution, validation, and learning.
Change management is under pressure on both sides. The agile revolution exposed the limits of slow, intervention-heavy change practices and created the need for faster, more adaptive delivery. Now AI is shortening development and deployment cycles even further, while making the enterprise technology landscape more complex and harder to govern.
That raises a critical question: how can change teams support rapid innovation while still providing responsible oversight?
We’ll discuss how Change Coordinator will shortly help teams:
- Validate changes OnDemand, boosting organizational confidence in rapid innovation
- Determine risk with greater accuracy and speed, using live service, CMDB, incident, dependency, and AIOps context
- Coordinate approvals, dependencies, and execution risks across the lifecycle
- Validate outcomes and feed learning into future change decisions
The goal is not to replace change managers, but to make them more pivotal: increasing the speed and capacity for innovation while ensuring intervention is focused where it is genuinely important.
Webinar
The State of AI Agents in Enterprise With KTSL
Join our exclusive webinar with our partner KTSL
Join us for an in-depth webinar led by KTSL, exploring the current landscape of AI Agents in large enterprises, powered by BMC Helix technology. This session will provide actionable insights into how organizations can drive adoption and extract measurable value from AI Agent implementations.
We’ll examine what is working today, the key challenges that organizations face, and strategies to overcome barriers to success. Insights are drawn from a recent Census wide survey of over 400 senior leaders across Retail, Pharmaceuticals, and Financial Services, offering a unique, data-driven perspective on AI Agent adoption at scale.
Attendees will gain practical knowledge on:
- Leveraging BMC Helix AI Agents to enhance enterprise operations
- Current trends and best practices in AI Agent deployment
- Common pitfalls and strategies to overcome them
- Aligning AI Agent strategies with business objectives
- Real-world impact on efficiency, decision-making, and customer experience
Whether you’re exploring AI Agents for the first time or looking to maximize the value of existing deployments, this webinar provides evidence-based guidance led by KTSL experts to help your organization succeed.
Webinar
BMC Helix Field Service Management - From Dispatch to the Field
When critical field assets need attention, every minute counts. Avoiding costly downtime depends on getting the right technician to the right place quickly, coupled with seamless execution in the field.
BMC Helix Field Service Management extends the power of Helix ServiceOps and agentic AI beyond the service desk and into the hands of field technicians. From Intelligent dispatching to mobile-first work execution, organizations can ensure the right technician arrives prepared and completes the job efficiently, even in the most challenging environments.
Join us for this live session to see BMC Helix FSM in action and discover how your organization can:
- Dispatch smarter — match the right technician, with the right skills, at the right time
- Empower technicians in the field — enable mobile-first workflows with real-time updates and offline capability
- Capture and scale expertise — build institutional knowledge that improves resolution times
- Maximize asset uptime — keep critical infrastructure running and customers satisfied
Webinar
Ascent Webinar Series - AIOps & ITOM - June update 2026
Join us for the June Ascent webinar series for AIOps & ITOM. As enterprise IT environments expand across hybrid, multi-cloud, edge, and endpoint ecosystems, organizations need a smarter way to discover, connect, and understand everything powering digital services. Across Discovery, AIOps, and BMC Helix Operations Management (BHOM), success depends on a unified data foundation that reduces noise, improves visibility, and powers predictive ServiceOps and Agentic AI.
Join the BMC Helix product leadership team for an exclusive preview of the Discovery roadmap and upcoming 26.3 innovations. Learn how BMC’s “Discover Anything from Anywhere” strategy is helping organizations drive smarter AI-powered operations, improve operational awareness, and unlock measurable business value.
Key Takeaways
- Discover the vision behind “Discover Anything from Anywhere”
- Learn how Discovery supports ServiceOps and Agentic AI strategies
- Preview upcoming 26.3 Discovery innovations and roadmap highlights
- Understand the benefits of Linux-based Outposts
- See the new Query Builder Agent demonstrated live
- Build a stronger data foundation with fast, secure, and transparent data ingestion designed to reduce alert noise and power predictive ServiceOps
- Digital FTEs created, understand how agent output can be expressed as workforce capacity, converting hours saved into digital FTE equivalents
- Prevention value, explore the economics of avoided incidents, failed changes, and recurring operational failures
- Net return on AI spend, measure productivity and prevention gains against AI operational costs including LLM usage, platform costs, and licensing fees
Discover upcoming capabilities including Apple device lifecycle management, Linux-based Outposts, and the new Query Builder Agent with a live demo, all designed to help you connect the IT puzzle across Discovery, AIOps, and BHOM.
Webinar
Vulnerability Resolved - The Power of GenAI-Driven Remediation
Join us for an in-depth product webinar led Michael Semenov and supported by Yaron Front. As IT environments become more complex, organizations are turning to Generative AI to modernize server automation and AIOps.
Transform your IT operations from reactive monitoring to autonomous resolution. This webinar demonstrates how layering GenAI onto AIOps eliminates the "analysis paralysis" of complex environments.
Discover how to move beyond simple alerts to a system that classifies, routes, and scripts its own fixes, even for threats that have never been seen before.
Key Takeaways
- Intelligent Routing & Classification: Automatically categorize and direct vulnerabilities to the right teams without manual triage.
- Best-Action Recommendations: Get GenAI-driven guidance on the most effective remediation steps for any given threat.
- Zero-Day Script Generator: Watch AI instantly generate custom remediation scripts for emerging zero-day vulnerabilities.
- Platform Security: Real-world tactics for securing collaboration ecosystems like Microsoft Teams.
- Unified Proactive Model: How to merge server automation and security into a single, self-healing workflow.
Designed for server automation teams, AIOps practitioners, and forward-looking IT leaders, this session will demonstrate how GenAI can unify operations, security, and decision intelligence into a single, proactive operational model.
Webinar
Kundenservice neu gedacht mit BMC Helix Customer Service Management (CSM)
Effizienter, KI-gestützter und kanalübergreifender Kundenservice
In einem zunehmend digitalen und serviceorientierten Umfeld stehen Unternehmen vor der Herausforderung, Kundenanfragen effizient, konsistent und kanalübergreifend zu bearbeiten.
In unserer virtuellen 30-minütigen Grab a Coffee Session erfahren Sie, wie Unternehmen mit BMC Helix Customer Service Management (CSM) ihre Serviceorganisation modernisieren und Kundenanfragen effizient steuern.
Anhand praxisnaher Beispiele aus Branchen wie Telekommunikation, Banking, Public Sector und Retail zeigen wir, wie BMC Helix CSM Kundeninteraktionen zentral bündelt und intelligente Serviceprozesse ermöglicht.
Themen im Überblick:
- Omnichannel-Case-Management über alle relevanten Kanäle
- 360° Kundensicht für schnellere und fundiertere Entscheidungen
- KI-gestützte Automatisierung mit HelixGPT
- Intelligente Fallzuweisung und kollaborative Bearbeitung
- Transparente SLA-Steuerung sowie Reporting & Dashboards
- Nahtlose Integration in bestehende IT- und CRM-Landschaften
- End-to-End-Serviceprozesse auf einer zentralen Plattform
Außerdem erhalten Sie in einer kompakten Live-Demo Einblicke in moderne, kanalübergreifende Customer-Service-Prozesse.
Für wen ist die Session interessant?
- Customer-Service-Verantwortliche
- IT-Service-Management-Teams
- Digitalisierungs- und Transformationsverantwortliche
- CRM- und Support-Organisationen
- Öffentliche Einrichtungen und Serviceorganisationen
Ziel des Webinars
Sie erhalten ein klares Verständnis dafür, wie BMC Helix CSM dabei unterstützt:
- Serviceorganisationen zu modernisieren
- Prozesse effizienter zu gestalten
- Betriebskosten zu reduzieren
- Kundenerlebnisse nachhaltig zu verbessern
Webinar
Grab a Coffee Session: Streamlining Security Incident Handling mit BMC Helix
Cybersecurity-Vorfälle nehmen stetig zu. Gleichzeitig steigen die Anforderungen an schnelle Reaktionszeiten, Transparenz und Compliance.
In unserer kompakten 30-minütigen „Grab a Coffee“ Session zeigen wir, wie Unternehmen ihr Security Incident Handling mit BMC Helix effizienter und strukturierter gestalten können.
Erfahren Sie, wie standardisierte Prozesse, Framework-basierte Abläufe und ein ganzheitlicher Security-Operations-Ansatz helfen, Security Incidents schneller zu bearbeiten und Teams besser zu vernetzen.
In einer kurzen Live-Demo erhalten Sie praxisnahe Einblicke in modernes Security Incident Handling mit BMC Helix.
Agenda
- Begrüssung
- Überblick: BMC Helix Security Incident Handling (SIH)
- Einführung & aktuelle Herausforderungen
- BMC Helix Security Operations – ein ganzheitlicher Ansatz
- SIH: Ausrichtung an Cybersecurity Frameworks & Bedeutung
- SIH: Kernfunktionalitäten
- Live Solution Demo
- Q&A
Für wen ist die Session relevant?
- CISO & IT-Sicherheitsverantwortliche
- SOC- & SecOps-Teams
- IT-Service-Management-Verantwortliche
- Compliance- & Datenschutzverantwortliche
Webinar
Migration Made Easier - Expert-Led Guidance for Helix OnPrem Container Adoption
Join BMC Helix experts and Lead Support Managers for an exclusive session designed specifically for existing OnPrem customers looking to modernize and migrate to containerized BMC Helix environments.
Discover how the Helix On-Premises Migration Enablement (HOME) Program helps OnPrem-to-OnPrem customers simplify their migration journey with expert guidance, proven best practices, structured planning, and dedicated enablement resources.
In this webinar, we’ll cover:
- What the BMC Helix HOME Migration Enablement Program is
- How the program supports existing OnPrem customers moving to containerized OnPrem environments
- Key benefits and business value of modernizing your Helix deployment
- Migration best practices to help reduce complexity and risk
- Common challenges customers face — and how to avoid them
- Real-world guidance from BMC Lead Support Managers helping customers achieve smoother migrations
Whether you are evaluating your migration strategy or actively preparing for your container transformation, this session will help you better understand how BMC can support your modernization journey every step of the way.
Learn more about the HOME Program: https://www.helixops.ai/landing/home-program-overview.html
Webinar
Modernizing Knowledge Management with ISKM and AI Powered Knowledge Curator
Join us to discover how Innovation Suite Knowledge Management (ISKM), now integrated with ITSM in the 26.2 release, is transforming the way organizations create, manage, and deliver knowledge.
Learn how AI-powered capabilities, including the Knowledge Curator agent, help improve content quality, accelerate knowledge creation, and enhance user experiences across the enterprise.
In this session, we will cover:
- Overview of ISKM and its integration with BMC Helix ITSM in release 26.2
- How the AI-powered Knowledge Curator agent streamlines knowledge management
- Administrator and end-user use cases that drive productivity and adoption
- Migration strategies and considerations for transitioning from RKM and ComAround
- Best practices for implementing and governing enterprise knowledge
- Future roadmap and strategic direction for ISKM as the primary knowledge management solution within BMC Helix
Whether you're planning your migration strategy, evaluating AI-powered knowledge management, or looking to maximize the value of your knowledge assets, this session will provide practical insights and guidance.
